SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:25:49 | VAS-1792304748-6D6C928B620F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 07:25:41 | VAS-1792304738-7D56272462D1 | AGGREGATOR | TXN_COMPLETION | 2153.03ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 07:25:41 | VAS-1792304738-7D56272462D1 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 07:25:35 | VAS-1792304733-25FB33B38729 | AGGREGATOR | TXN_COMPLETION | 1458.24ms | 400.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:25:35 | VAS-1792304733-25FB33B38729 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 07:25:21 | VAS-1792304719-87223A11EFA6 | TELCO | TXN_COMPLETION | 1616.53ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 07:25:21 | VAS-1792304719-87223A11EFA6 | AGGREGATOR | TXN_COMPLETION | 1074.36ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 07:25:14 | VAS-1792304714-76E25D4F967B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:25:05 | VAS-1792304704-47F3E86F045A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-18 | 07:25:02 | VAS-1792304699-33DFDA2738DE | AGGREGATOR | TXN_COMPLETION | 2836.62ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:25:02 | VAS-1792304699-33DFDA2738DE | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:24:52 | VAS-1792304689-FF6CEEDFF2C7 | TELCO | TXN_COMPLETION | 2400.74ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:24:52 | VAS-1792304689-FF6CEEDFF2C7 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:24:46 | VAS-1792304684-3079A2C77FFC | TELCO | TXN_COMPLETION | 1361.09ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:24:46 | VAS-1792304684-3079A2C77FFC | AGGREGATOR | TXN_COMPLETION | 968.25ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:24:46 | VAS-1792304684-3079A2C77FFC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-18 | 07:24:28 | VAS-1792304667-27AE954BCB89 | TELCO | TXN_COMPLETION | 2062.49ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:24:28 | VAS-1792304667-27AE954BCB89 | AGGREGATOR | TXN_COMPLETION | 1244.33ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:24:28 | VAS-1792304667-27AE954BCB89 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-18 | 07:24:16 | VAS-1792304655-ABDD9F2BE093 | TELCO | TXN_COMPLETION | 921.67ms | 500.00ms | FirstBank | NexBridge | Airtel |