SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:26:13 | VAS-1792301171-71EBE0757692 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:26:05 | VAS-1792301161-B62293D7E558 | TELCO | TXN_COMPLETION | 2152.69ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:26:05 | VAS-1792301161-B62293D7E558 | AGGREGATOR | TXN_COMPLETION | 1717.30ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:26:05 | VAS-1792301161-B62293D7E558 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:25:48 | VAS-1792301146-0CAB89D02293 | AGGREGATOR | TXN_COMPLETION | 1404.79ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:25:48 | VAS-1792301146-0CAB89D02293 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 06:25:39 | VAS-1792301136-E734BDE9E588 | AGGREGATOR | TXN_COMPLETION | 2240.48ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:39 | VAS-1792301136-E734BDE9E588 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:29 | VAS-1792301129-7CF176264B5B | AGGREGATOR | TXN_COMPLETION | 2467.76ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:29 | VAS-1792301129-7CF176264B5B | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:25:08 | VAS-1792301107-CEF77B4FB72F | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:25:05 | VAS-1792301102-688B65221C5E | AGGREGATOR | TXN_COMPLETION | 1892.99ms | 400.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-18 | 06:24:59 | VAS-1792301097-9AD7B36FB2B6 | TELCO | TXN_COMPLETION | 1916.50ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:24:59 | VAS-1792301097-9AD7B36FB2B6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 06:24:49 | VAS-1792301087-52F7E2C43C2A | AGGREGATOR | TXN_COMPLETION | 1141.21ms | 400.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 06:24:40 | VAS-1792301077-22E4E016A728 | AGGREGATOR | TXN_COMPLETION | 2409.64ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-18 | 06:24:40 | VAS-1792301077-22E4E016A728 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-18 | 06:24:29 | VAS-1792301068-4AE0480BAA9D | AGGREGATOR | TXN_COMPLETION | 1254.09ms | 400.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:24:29 | VAS-1792301068-4AE0480BAA9D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:24:27 | VAS-1792301066-241031F3B57F | TELCO | TXN_COMPLETION | 1738.54ms | 500.00ms | GTBank | NexBridge | Airtel |