SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:12:13 | VAS-1792300331-247DCC75EAA1 | TELCO | TXN_COMPLETION | 1646.47ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:12:06 | VAS-1792300326-1536E7210137 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 06:11:51 | VAS-1792300311-F1CE6144AB68 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:11:49 | VAS-1792300306-984DA07A1D56 | TELCO | TXN_COMPLETION | 2386.20ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:11:49 | VAS-1792300306-984DA07A1D56 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:11:43 | VAS-1792300301-EE25745FDD4E | AGGREGATOR | TXN_COMPLETION | 1613.69ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:11:43 | VAS-1792300301-EE25745FDD4E | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 06:11:38 | VAS-1792300296-AEFB2442ED59 | AGGREGATOR | TXN_COMPLETION | 1810.86ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 06:11:28 | VAS-1792300286-380134A5BEE9 | AGGREGATOR | TXN_COMPLETION | 1741.26ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:11:28 | VAS-1792300286-380134A5BEE9 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:11:09 | VAS-1792300267-6DB91EC657A3 | TELCO | TXN_COMPLETION | 1627.63ms | 500.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 06:10:48 | VAS-1792300247-38273278E7BA | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-18 | 06:10:43 | VAS-1792300242-3DC32A061A8C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 06:10:34 | VAS-1792300232-CCA6F277B16E | TELCO | TXN_COMPLETION | 880.19ms | 500.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:10:34 | VAS-1792300232-CCA6F277B16E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 06:10:30 | VAS-1792300227-DD81BD3F53D9 | TELCO | TXN_COMPLETION | 1819.80ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 06:10:30 | VAS-1792300227-DD81BD3F53D9 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-18 | 06:10:23 | VAS-1792300223-89C2535D8F2F | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 06:10:18 | VAS-1792300218-18647D553CEB | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 06:10:16 | VAS-1792300213-149A32EA406A | TELCO | TXN_COMPLETION | 1544.69ms | 500.00ms | Access Bank | Primus VAS | Airtel |