SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:30:24 | VAS-1792297824-3C40FAB9542B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-18 | 05:29:30 | VAS-1792297769-7CAAADB90F51 | TELCO | TXN_COMPLETION | 798.41ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:29:30 | VAS-1792297769-7CAAADB90F51 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 05:29:26 | VAS-1792297764-300534DE45A3 | TELCO | TXN_COMPLETION | 1547.30ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 05:29:21 | VAS-1792297760-B26968F8C983 | AGGREGATOR | TXN_COMPLETION | 1102.60ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:29:21 | VAS-1792297760-B26968F8C983 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 05:29:12 | VAS-1792297750-1E7670E10358 | TELCO | TXN_COMPLETION | 2207.95ms | 500.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 05:29:12 | VAS-1792297750-1E7670E10358 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-18 | 05:28:46 | VAS-1792297725-B6CCF520CCBF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 05:28:36 | VAS-1792297715-641E7BC1253D | TELCO | TXN_COMPLETION | 753.42ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:28:36 | VAS-1792297715-641E7BC1253D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 05:28:32 | VAS-1792297710-926A066D7A78 | AGGREGATOR | TXN_COMPLETION | 844.10ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 05:28:32 | VAS-1792297710-926A066D7A78 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-18 | 05:28:22 | VAS-1792297701-613B4FCD77BF | TELCO | TXN_COMPLETION | 650.08ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-18 | 05:28:11 | VAS-1792297691-E24343512F98 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-18 | 05:27:57 | VAS-1792297676-503ADAF41DB3 | AGGREGATOR | TXN_COMPLETION | 680.89ms | 400.00ms | Opay | Primus VAS | MTN |
| 2026-10-18 | 05:27:57 | VAS-1792297676-503ADAF41DB3 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 05:27:33 | VAS-1792297651-B868F04478D2 | AGGREGATOR | TXN_COMPLETION | 1087.97ms | 400.00ms | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:27:33 | VAS-1792297651-B868F04478D2 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-18 | 05:27:28 | VAS-1792297647-06139236A60B | AGGREGATOR | TXN_COMPLETION | 683.48ms | 400.00ms | FirstBank | Telcos Direct | MTN |