SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261017-4345 Oct 17 Glo Success Rate 95.0% 93.5% 220 QUEUED CLOSED
SLB-20261017-4344 Oct 17 Airtel Success Rate 95.0% 93.6% 209 QUEUED CLOSED
SLB-20261017-4343 Oct 17 MTN Success Rate 95.0% 94.5% 184 QUEUED CLOSED
SLB-20261016-4342 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 223 QUEUED OPEN
SLB-20261016-4341 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 194 QUEUED OPEN
SLB-20261016-4340 Oct 16 NexBridge Success Rate 95.0% 93.8% 204 QUEUED OPEN
SLB-20261016-4339 Oct 16 Primus VAS Success Rate 95.0% 94.3% 191 QUEUED OPEN
SLB-20261016-4338 Oct 16 9Mobile Success Rate 95.0% 94.0% 193 QUEUED OPEN
SLB-20261016-4337 Oct 16 Glo Success Rate 95.0% 93.4% 224 QUEUED OPEN
SLB-20261016-4336 Oct 16 Airtel Success Rate 95.0% 93.6% 210 QUEUED OPEN
SLB-20261016-4335 Oct 16 MTN Success Rate 95.0% 94.4% 185 QUEUED OPEN
SLB-20261016-4334 Oct 16 Telcos Direct Success Rate 95.0% 93.5% 222 QUEUED CLOSED
SLB-20261016-4333 Oct 16 Cordis Telcom Success Rate 95.0% 93.9% 198 QUEUED CLOSED
SLB-20261016-4332 Oct 16 NexBridge Success Rate 95.0% 93.9% 199 QUEUED CLOSED
SLB-20261016-4331 Oct 16 Primus VAS Success Rate 95.0% 94.2% 195 QUEUED CLOSED
SLB-20261016-4330 Oct 16 9Mobile Success Rate 95.0% 94.1% 190 QUEUED CLOSED
SLB-20261016-4329 Oct 16 Glo Success Rate 95.0% 93.4% 226 QUEUED CLOSED
SLB-20261016-4328 Oct 16 Airtel Success Rate 95.0% 93.6% 212 QUEUED CLOSED
SLB-20261016-4327 Oct 16 MTN Success Rate 95.0% 94.4% 186 QUEUED CLOSED
SLB-20261016-4326 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 225 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-18 05:24:03 VAS-1792297440-4E330728CEA7 TELCO TXN_COMPLETION 1942.33ms 500.00ms MoMo PSB Telcos Direct MTN
2026-10-18 05:24:03 VAS-1792297440-4E330728CEA7 AGGREGATOR TXN_COMPLETION 438.47ms 400.00ms MoMo PSB Telcos Direct MTN
2026-10-18 05:24:03 VAS-1792297440-4E330728CEA7 MERCHANT TXN_COMPLETION 7.00s 5.00s MoMo PSB Telcos Direct MTN
2026-10-18 05:23:51 VAS-1792297430-51EEA3A166FD AGGREGATOR TXN_COMPLETION 404.98ms 400.00ms Kuda MFB Cordis Telcom MTN
2026-10-18 05:23:43 VAS-1792297421-6CC433064763 TELCO TXN_COMPLETION 1926.94ms 500.00ms Kuda MFB Telcos Direct Glo
2026-10-18 05:23:43 VAS-1792297421-6CC433064763 MERCHANT TXN_COMPLETION 13.00s 5.00s Kuda MFB Telcos Direct Glo
2026-10-18 05:23:37 VAS-1792297416-F860E01D9799 TELCO TXN_COMPLETION 1378.49ms 500.00ms MoMo PSB Primus VAS 9Mobile
2026-10-18 05:23:37 VAS-1792297416-F860E01D9799 MERCHANT TXN_COMPLETION 27.00s 5.00s MoMo PSB Primus VAS 9Mobile
2026-10-18 05:23:33 VAS-1792297411-D3902163F409 AGGREGATOR TXN_COMPLETION 1627.97ms 400.00ms FirstBank NexBridge Glo
2026-10-18 05:23:33 VAS-1792297411-D3902163F409 MERCHANT TXN_COMPLETION 13.00s 5.00s FirstBank NexBridge Glo
2026-10-18 05:23:26 VAS-1792297406-A004484AA803 MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB NexBridge MTN
2026-10-18 05:23:17 VAS-1792297396-02D3C4F6A73E MERCHANT TXN_COMPLETION 10.00s 5.00s Kuda MFB NexBridge MTN
2026-10-18 05:23:13 VAS-1792297391-72FC441049FE TELCO TXN_COMPLETION 1299.99ms 500.00ms Access Bank Cordis Telcom Glo
2026-10-18 05:23:03 VAS-1792297381-2E9F9F681A2C TELCO TXN_COMPLETION 1524.22ms 500.00ms FirstBank Primus VAS 9Mobile
2026-10-18 05:23:03 VAS-1792297381-2E9F9F681A2C MERCHANT TXN_COMPLETION 10.00s 5.00s FirstBank Primus VAS 9Mobile
2026-10-18 05:22:59 VAS-1792297376-4A6925E4C54F TELCO TXN_COMPLETION 2495.55ms 500.00ms FirstBank NexBridge MTN
2026-10-18 05:22:59 VAS-1792297376-4A6925E4C54F MERCHANT TXN_COMPLETION 14.00s 5.00s FirstBank NexBridge MTN
2026-10-18 05:22:53 VAS-1792297371-C824CC99C120 AGGREGATOR TXN_COMPLETION 1523.86ms 400.00ms Kuda MFB Primus VAS 9Mobile
2026-10-18 05:22:53 VAS-1792297371-C824CC99C120 MERCHANT TXN_COMPLETION 9.00s 5.00s Kuda MFB Primus VAS 9Mobile
2026-10-18 05:22:47 VAS-1792297367-B499D33ADDFD MERCHANT TXN_COMPLETION 6.00s 5.00s Opay Cordis Telcom MTN

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