SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:05:50 | VAS-1792292747-1FE8AFF05D29 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 04:05:43 | VAS-1792292742-B3DBDA2A4777 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:05:38 | VAS-1792292737-697F0507FAAE | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 04:05:35 | VAS-1792292732-66BA46C39F9A | TELCO | TXN_COMPLETION | 1649.43ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:05:35 | VAS-1792292732-66BA46C39F9A | AGGREGATOR | TXN_COMPLETION | 472.06ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 04:05:15 | VAS-1792292713-737C5B997B8E | TELCO | TXN_COMPLETION | 1913.41ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:05:15 | VAS-1792292713-737C5B997B8E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 04:05:11 | VAS-1792292708-6639A78689A9 | AGGREGATOR | TXN_COMPLETION | 2556.80ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:05:11 | VAS-1792292708-6639A78689A9 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:05:05 | VAS-1792292703-E55F2C371B17 | TELCO | TXN_COMPLETION | 1691.32ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:05:01 | VAS-1792292698-7C83A84F83AB | TELCO | TXN_COMPLETION | 2207.40ms | 500.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:05:01 | VAS-1792292698-7C83A84F83AB | AGGREGATOR | TXN_COMPLETION | 422.04ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:05:01 | VAS-1792292698-7C83A84F83AB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 04:04:49 | VAS-1792292688-FDCE01BC947D | AGGREGATOR | TXN_COMPLETION | 899.07ms | 400.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:04:49 | VAS-1792292688-FDCE01BC947D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:04:46 | VAS-1792292683-B73A7AF5E2CE | TELCO | TXN_COMPLETION | 2053.35ms | 500.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:04:46 | VAS-1792292683-B73A7AF5E2CE | AGGREGATOR | TXN_COMPLETION | 885.69ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:04:46 | VAS-1792292683-B73A7AF5E2CE | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 04:04:29 | VAS-1792292669-3601CDF6A48B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-18 | 04:04:27 | VAS-1792292666-A279777F8C29 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Primus VAS | Glo |