SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:39:24 | VAS-1792291160-E708F6A35CC5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 03:38:52 | VAS-1792291131-D11F11585C44 | AGGREGATOR | TXN_COMPLETION | 1087.88ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:38:52 | VAS-1792291131-D11F11585C44 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:38:47 | VAS-1792291126-0D161C09B95E | TELCO | TXN_COMPLETION | 717.23ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 03:38:47 | VAS-1792291126-0D161C09B95E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-18 | 03:38:38 | VAS-1792291116-79F3D842ABDF | TELCO | TXN_COMPLETION | 1544.81ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-18 | 03:38:22 | VAS-1792291101-5B3BC373981D | TELCO | TXN_COMPLETION | 658.65ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:38:22 | VAS-1792291101-5B3BC373981D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:38:02 | VAS-1792291082-948F30C3B7F5 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 03:37:57 | VAS-1792291077-C8DB72053EFE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:37:54 | VAS-1792291072-C81B9B8CB256 | TELCO | TXN_COMPLETION | 1890.78ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:37:54 | VAS-1792291072-C81B9B8CB256 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:37:29 | VAS-1792291047-2647B4312821 | TELCO | TXN_COMPLETION | 965.58ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:37:29 | VAS-1792291047-2647B4312821 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 03:37:20 | VAS-1792291038-7A8A35FEB193 | TELCO | TXN_COMPLETION | 2486.20ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 03:37:20 | VAS-1792291038-7A8A35FEB193 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 03:37:10 | VAS-1792291028-FFEFBB550276 | TELCO | TXN_COMPLETION | 912.71ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:37:10 | VAS-1792291028-FFEFBB550276 | AGGREGATOR | TXN_COMPLETION | 1484.30ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:37:10 | VAS-1792291028-FFEFBB550276 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:36:50 | VAS-1792291008-DE1B6B3F300A | TELCO | TXN_COMPLETION | 1888.09ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |