SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:22:49 | VAS-1792290168-D583A19E6F9B | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:22:45 | VAS-1792290163-FC3E01233115 | AGGREGATOR | TXN_COMPLETION | 1619.50ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 03:22:35 | VAS-1792290153-E0C44549A1CA | AGGREGATOR | TXN_COMPLETION | 1270.11ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 03:22:35 | VAS-1792290153-E0C44549A1CA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 03:22:29 | VAS-1792290148-747126001021 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 03:22:24 | VAS-1792290143-AD26C7E7580F | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-18 | 03:22:04 | VAS-1792290124-466B7036C4A3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 03:21:59 | VAS-1792290119-5233B6B88406 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 03:21:56 | VAS-1792290114-81B6E5FB994B | TELCO | TXN_COMPLETION | 1541.29ms | 500.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 03:21:56 | VAS-1792290114-81B6E5FB994B | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 03:21:51 | VAS-1792290109-79B678E1B898 | TELCO | TXN_COMPLETION | 1416.27ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:21:51 | VAS-1792290109-79B678E1B898 | AGGREGATOR | TXN_COMPLETION | 890.90ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:21:51 | VAS-1792290109-79B678E1B898 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 03:21:41 | VAS-1792290099-B2B4C170C959 | TELCO | TXN_COMPLETION | 1477.36ms | 500.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:21:41 | VAS-1792290099-B2B4C170C959 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-18 | 03:21:32 | VAS-1792290089-83B77480EA74 | AGGREGATOR | TXN_COMPLETION | 2025.69ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:18 | VAS-1792290075-06AC97517657 | TELCO | TXN_COMPLETION | 1617.13ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:18 | VAS-1792290075-06AC97517657 | AGGREGATOR | TXN_COMPLETION | 1410.96ms | 400.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:18 | VAS-1792290075-06AC97517657 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 03:21:11 | VAS-1792290070-193FFA5B25CF | AGGREGATOR | TXN_COMPLETION | 905.63ms | 400.00ms | FirstBank | Telcos Direct | Glo |