SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 02:08:15 | VAS-1792285695-DD12D9DE5EA1 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-18 | 02:08:05 | VAS-1792285685-F667210EC50C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 02:08:03 | VAS-1792285680-A039E1B07581 | AGGREGATOR | TXN_COMPLETION | 1412.98ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 02:07:46 | VAS-1792285665-7EF4B73667EF | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-18 | 02:07:32 | VAS-1792285650-683F55240BDD | AGGREGATOR | TXN_COMPLETION | 1255.42ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 02:07:32 | VAS-1792285650-683F55240BDD | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 02:07:16 | VAS-1792285636-CF078C0346F1 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 02:07:13 | VAS-1792285631-5790B7852CD7 | TELCO | TXN_COMPLETION | 1989.35ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 02:07:06 | VAS-1792285626-53D6761C597D | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 02:07:02 | VAS-1792285621-C6ED1F9DDB67 | AGGREGATOR | TXN_COMPLETION | 615.43ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-18 | 02:07:02 | VAS-1792285621-C6ED1F9DDB67 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-18 | 02:06:47 | VAS-1792285606-B08B205506DE | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 02:06:43 | VAS-1792285601-321F80EF2724 | TELCO | TXN_COMPLETION | 1364.37ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 02:06:29 | VAS-1792285586-0CD5509C3876 | TELCO | TXN_COMPLETION | 2337.18ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 02:06:03 | VAS-1792285562-0321DAB431C0 | TELCO | TXN_COMPLETION | 533.52ms | 500.00ms | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:06:03 | VAS-1792285562-0321DAB431C0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-18 | 02:05:59 | VAS-1792285557-3CCAA5DE6083 | AGGREGATOR | TXN_COMPLETION | 1496.62ms | 400.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:05:59 | VAS-1792285557-3CCAA5DE6083 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-18 | 02:05:53 | VAS-1792285552-8EB9CCB16186 | AGGREGATOR | TXN_COMPLETION | 430.99ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 02:05:50 | VAS-1792285547-30964B279CB2 | AGGREGATOR | TXN_COMPLETION | 2240.14ms | 400.00ms | GTBank | Telcos Direct | Airtel |