SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:46:34 | VAS-1792277194-CDDE746A86A2 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 23:46:30 | VAS-1792277189-9FF1EC1FB948 | TELCO | TXN_COMPLETION | 1086.14ms | 500.00ms | GTBank | NexBridge | MTN |
| 2026-10-17 | 23:46:30 | VAS-1792277189-9FF1EC1FB948 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 23:46:22 | VAS-1792277179-6D8CBD4A7E52 | AGGREGATOR | TXN_COMPLETION | 2402.99ms | 400.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:46:22 | VAS-1792277179-6D8CBD4A7E52 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 23:46:17 | VAS-1792277174-13FAE6D74CF2 | AGGREGATOR | TXN_COMPLETION | 2420.63ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:46:17 | VAS-1792277174-13FAE6D74CF2 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:46:12 | VAS-1792277169-88AA62326017 | TELCO | TXN_COMPLETION | 2409.77ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:46:12 | VAS-1792277169-88AA62326017 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:46:01 | VAS-1792277159-23580F3F7A16 | TELCO | TXN_COMPLETION | 1172.78ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:46:01 | VAS-1792277159-23580F3F7A16 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:45:57 | VAS-1792277155-5E850A6CBD59 | AGGREGATOR | TXN_COMPLETION | 2115.22ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:45:57 | VAS-1792277155-5E850A6CBD59 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:45:46 | VAS-1792277145-7D568FDBF7E6 | AGGREGATOR | TXN_COMPLETION | 677.29ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:45:46 | VAS-1792277145-7D568FDBF7E6 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 23:45:41 | VAS-1792277140-60F13909AA2E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:45:38 | VAS-1792277135-DFE26214B7A3 | TELCO | TXN_COMPLETION | 2396.03ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:45:38 | VAS-1792277135-DFE26214B7A3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:45:32 | VAS-1792277130-88D01B266108 | TELCO | TXN_COMPLETION | 1884.00ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 23:45:32 | VAS-1792277130-88D01B266108 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | Glo |