SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:35:56 | VAS-1792276555-88DBB4ECF0F6 | AGGREGATOR | TXN_COMPLETION | 865.05ms | 400.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:35:56 | VAS-1792276555-88DBB4ECF0F6 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 23:35:51 | VAS-1792276550-BDF3C10F32A1 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:35:46 | VAS-1792276545-B67AAA8F9427 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 23:35:41 | VAS-1792276540-0A0AD317DEC8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 23:35:36 | VAS-1792276535-562C762C460A | TELCO | TXN_COMPLETION | 1029.44ms | 500.00ms | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 23:35:36 | VAS-1792276535-562C762C460A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | NexBridge | 9Mobile |
| 2026-10-17 | 23:35:31 | VAS-1792276530-FC57C803DEFD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 23:35:28 | VAS-1792276526-08EDC662D583 | TELCO | TXN_COMPLETION | 862.50ms | 500.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:35:28 | VAS-1792276526-08EDC662D583 | AGGREGATOR | TXN_COMPLETION | 2054.96ms | 400.00ms | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:35:28 | VAS-1792276526-08EDC662D583 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Opay | Cordis Telcom | Glo |
| 2026-10-17 | 23:35:26 | VAS-1792276525-F7162AE95DC7 | AGGREGATOR | TXN_COMPLETION | 2161.68ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:35:26 | VAS-1792276525-F7162AE95DC7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:35:16 | VAS-1792276516-D0117A0061AE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 23:35:14 | VAS-1792276511-84EF44225A84 | TELCO | TXN_COMPLETION | 1852.65ms | 500.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 23:35:14 | VAS-1792276511-84EF44225A84 | AGGREGATOR | TXN_COMPLETION | 1536.05ms | 400.00ms | Palmpay | NexBridge | MTN |
| 2026-10-17 | 23:35:07 | VAS-1792276506-49CD6BCA5E3F | TELCO | TXN_COMPLETION | 834.20ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-17 | 23:35:03 | VAS-1792276501-A0DA7766D7D7 | TELCO | TXN_COMPLETION | 2332.58ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:34:48 | VAS-1792276486-32B304EDCBB3 | TELCO | TXN_COMPLETION | 1107.68ms | 500.00ms | Opay | Primus VAS | MTN |
| 2026-10-17 | 23:34:47 | VAS-1792276486-32B304EDCBB3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Primus VAS | MTN |