SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:04:55 | VAS-1792274692-EC2F85EC6294 | TELCO | TXN_COMPLETION | 1683.03ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:04:55 | VAS-1792274692-EC2F85EC6294 | AGGREGATOR | TXN_COMPLETION | 1115.72ms | 400.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:04:55 | VAS-1792274692-EC2F85EC6294 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 23:04:50 | VAS-1792274687-33D21DDEA03A | TELCO | TXN_COMPLETION | 2328.35ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 23:04:50 | VAS-1792274687-33D21DDEA03A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 23:04:47 | VAS-1792274682-9D5F6F667F4C | TELCO | TXN_COMPLETION | 2361.53ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:04:47 | VAS-1792274682-9D5F6F667F4C | AGGREGATOR | TXN_COMPLETION | 2274.11ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:04:47 | VAS-1792274682-9D5F6F667F4C | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 23:04:38 | VAS-1792274677-8A0EED589211 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 23:04:18 | VAS-1792274657-45FB5A924C89 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 23:04:14 | VAS-1792274652-A2548D1C649F | TELCO | TXN_COMPLETION | 1413.28ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 23:04:08 | VAS-1792274648-662FFD260DBE | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:03:46 | VAS-1792274623-EF748BF558DA | TELCO | TXN_COMPLETION | 1075.40ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:03:46 | VAS-1792274623-EF748BF558DA | AGGREGATOR | TXN_COMPLETION | 2172.89ms | 400.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:03:34 | VAS-1792274613-88F71D8B119E | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:03:11 | VAS-1792274589-0E57278AC4D8 | TELCO | TXN_COMPLETION | 1729.02ms | 500.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:03:11 | VAS-1792274589-0E57278AC4D8 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | Glo |
| 2026-10-17 | 23:03:05 | VAS-1792274584-B10035D91C2C | TELCO | TXN_COMPLETION | 1025.39ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 23:02:59 | VAS-1792274579-2658F0EEE8D1 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-17 | 23:02:45 | VAS-1792274564-A061332CAD0A | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | Airtel |