SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:57:05 | VAS-1792274225-E659D6A74D1B | AGGREGATOR | TXN_COMPLETION | 400.67ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:57:05 | VAS-1792274225-E659D6A74D1B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:57:02 | VAS-1792274220-512E6A219E9B | TELCO | TXN_COMPLETION | 1922.95ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:56:51 | VAS-1792274210-B95519B18350 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 22:56:41 | VAS-1792274200-8D2374C7BE94 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | MTN |
| 2026-10-17 | 22:56:32 | VAS-1792274190-FF0326AA7EFA | AGGREGATOR | TXN_COMPLETION | 1079.73ms | 400.00ms | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:56:32 | VAS-1792274190-FF0326AA7EFA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 22:56:26 | VAS-1792274186-A8A257F6E954 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:56:11 | VAS-1792274171-2D90496C4A4A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:56:06 | VAS-1792274166-050AFD810F99 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 22:56:03 | VAS-1792274161-59664A752D9D | AGGREGATOR | TXN_COMPLETION | 1585.37ms | 400.00ms | GTBank | Primus VAS | Glo |
| 2026-10-17 | 22:56:03 | VAS-1792274161-59664A752D9D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 22:55:52 | VAS-1792274151-36BC1C643217 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Palmpay | NexBridge | Glo |
| 2026-10-17 | 22:55:47 | VAS-1792274146-EF64F89CFFDB | AGGREGATOR | TXN_COMPLETION | 412.89ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:55:47 | VAS-1792274146-EF64F89CFFDB | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:55:44 | VAS-1792274141-55C734A09005 | TELCO | TXN_COMPLETION | 825.96ms | 500.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 22:55:44 | VAS-1792274141-55C734A09005 | AGGREGATOR | TXN_COMPLETION | 2102.22ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 22:55:44 | VAS-1792274141-55C734A09005 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 22:55:38 | VAS-1792274137-2B03E44E5116 | TELCO | TXN_COMPLETION | 1431.59ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:55:38 | VAS-1792274137-2B03E44E5116 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Airtel |