SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:48:39 | VAS-1792273719-6DC83A674647 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 22:48:35 | VAS-1792273714-10A055028533 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:48:21 | VAS-1792273699-27C36ADE6708 | AGGREGATOR | TXN_COMPLETION | 1019.94ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:48:16 | VAS-1792273694-41B373394D91 | TELCO | TXN_COMPLETION | 1841.72ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 22:48:16 | VAS-1792273694-41B373394D91 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 22:47:55 | VAS-1792273675-33BD57C9406C | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-17 | 22:47:50 | VAS-1792273670-BD6F15D48DFC | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 22:47:43 | VAS-1792273660-EB90CF7CAABF | TELCO | TXN_COMPLETION | 1551.16ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:47:43 | VAS-1792273660-EB90CF7CAABF | AGGREGATOR | TXN_COMPLETION | 1260.34ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:47:43 | VAS-1792273660-EB90CF7CAABF | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:46:39 | VAS-1792273596-12749157AB03 | TELCO | TXN_COMPLETION | 1175.15ms | 500.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:46:39 | VAS-1792273596-12749157AB03 | AGGREGATOR | TXN_COMPLETION | 1358.77ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:46:39 | VAS-1792273596-12749157AB03 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 22:46:29 | VAS-1791528783-48AFBBC5E785 | MERCHANT | TXN_COMPLETION | 744805.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-17 | 22:46:23 | VAS-1792273581-1F6FD84964FD | TELCO | TXN_COMPLETION | 1549.50ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 22:46:23 | VAS-1792273581-1F6FD84964FD | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 22:46:20 | VAS-1792273576-AB6E21542840 | TELCO | TXN_COMPLETION | 2399.69ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:46:20 | VAS-1792273576-AB6E21542840 | AGGREGATOR | TXN_COMPLETION | 1306.63ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:46:20 | VAS-1792273576-AB6E21542840 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 22:46:12 | VAS-1792273572-1DDF9575216D | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | FirstBank | NexBridge | MTN |