SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:18:20 | VAS-1792271896-B313897C9C20 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-17 | 22:18:12 | VAS-1792271891-C2BA2DE33D08 | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 22:18:07 | VAS-1792271886-9A9A3FC329F8 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 22:17:58 | VAS-1792271876-D7E6A80AE71B | TELCO | TXN_COMPLETION | 1422.03ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:17:58 | VAS-1792271876-D7E6A80AE71B | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 22:17:55 | VAS-1792271872-8AE43C7FB995 | TELCO | TXN_COMPLETION | 948.50ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:17:55 | VAS-1792271872-8AE43C7FB995 | AGGREGATOR | TXN_COMPLETION | 2230.92ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:17:55 | VAS-1792271872-8AE43C7FB995 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:17:41 | VAS-1792271857-68B4F87E0A0F | TELCO | TXN_COMPLETION | 1640.19ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 22:17:41 | VAS-1792271857-68B4F87E0A0F | AGGREGATOR | TXN_COMPLETION | 2400.02ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 22:17:41 | VAS-1792271857-68B4F87E0A0F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 22:17:34 | VAS-1792271852-33CD085F2F46 | TELCO | TXN_COMPLETION | 1834.56ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 22:17:34 | VAS-1792271852-33CD085F2F46 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 22:17:29 | VAS-1792271847-62870985001A | AGGREGATOR | TXN_COMPLETION | 1197.83ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:17:29 | VAS-1792271847-62870985001A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 22:17:08 | VAS-1792271828-88502AF4221F | AGGREGATOR | TXN_COMPLETION | 476.07ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 22:17:08 | VAS-1792271828-88502AF4221F | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | MTN |
| 2026-10-17 | 22:17:00 | VAS-1792271817-FB20894657CD | TELCO | TXN_COMPLETION | 2067.57ms | 500.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 22:17:00 | VAS-1792271817-FB20894657CD | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-17 | 22:16:55 | VAS-1792271813-977612514298 | AGGREGATOR | TXN_COMPLETION | 2176.78ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |