SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 22:05:38 | VAS-1792271134-63A90925DC08 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 22:05:25 | VAS-1792271125-56BAFFE83817 | AGGREGATOR | TXN_COMPLETION | 406.77ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 22:05:25 | VAS-1792271125-56BAFFE83817 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 22:05:07 | VAS-1792271105-D24F159C2F13 | TELCO | TXN_COMPLETION | 1603.94ms | 500.00ms | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 22:05:03 | VAS-1792271100-8041173E8144 | TELCO | TXN_COMPLETION | 2250.62ms | 500.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:05:03 | VAS-1792271100-8041173E8144 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 22:04:56 | VAS-1792271095-7986895340CD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 22:04:43 | VAS-1792271080-6F656D0D3175 | AGGREGATOR | TXN_COMPLETION | 2295.53ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 22:04:43 | VAS-1792271080-6F656D0D3175 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 22:04:31 | VAS-1792271071-59A962DBC3F6 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 22:04:19 | VAS-1792271056-035E17C3BA91 | TELCO | TXN_COMPLETION | 1816.69ms | 500.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:04:19 | VAS-1792271056-035E17C3BA91 | AGGREGATOR | TXN_COMPLETION | 1299.46ms | 400.00ms | FirstBank | NexBridge | Glo |
| 2026-10-17 | 22:04:02 | VAS-1792271041-66A2F3788733 | AGGREGATOR | TXN_COMPLETION | 405.75ms | 400.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:04:02 | VAS-1792271041-66A2F3788733 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 22:03:47 | VAS-1792271026-EBAD791CFC8C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 22:03:40 | VAS-1792271016-31E103FF5E55 | TELCO | TXN_COMPLETION | 2250.87ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:03:40 | VAS-1792271016-31E103FF5E55 | AGGREGATOR | TXN_COMPLETION | 1026.84ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:03:40 | VAS-1792271016-31E103FF5E55 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 22:03:22 | VAS-1792271002-BC562B36E598 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 22:03:13 | VAS-1792270992-C9BD4DB40E6A | TELCO | TXN_COMPLETION | 1152.22ms | 500.00ms | GTBank | Cordis Telcom | 9Mobile |