SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:57:26 | VAS-1792328244-D9C503E9D19F | AGGREGATOR | TXN_COMPLETION | 969.21ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-18 | 13:57:11 | VAS-1792328230-6C75993EF697 | AGGREGATOR | TXN_COMPLETION | 1131.15ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-18 | 13:57:11 | VAS-1792328230-6C75993EF697 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-18 | 13:57:04 | VAS-1792328222-597BACD67580 | AGGREGATOR | TXN_COMPLETION | 1693.69ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:57:04 | VAS-1792328222-597BACD67580 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:56:48 | VAS-1792328207-7B7D79A5A3E0 | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 13:56:42 | VAS-1792328200-CE4830443ABC | TELCO | TXN_COMPLETION | 1496.88ms | 500.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:56:42 | VAS-1792328200-CE4830443ABC | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:56:35 | VAS-1792328193-98056F06C993 | AGGREGATOR | TXN_COMPLETION | 1745.59ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 13:56:35 | VAS-1792328193-98056F06C993 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-18 | 13:56:26 | VAS-1790137946-CC9E15E0F8EC | MERCHANT | TXN_COMPLETION | 2190273.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 13:56:26 | VAS-1792328185-C802622A1B89 | AGGREGATOR | TXN_COMPLETION | 413.54ms | 400.00ms | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:56:20 | VAS-1792328178-FF4BE96D24DC | AGGREGATOR | TXN_COMPLETION | 2241.73ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 13:56:20 | VAS-1792328178-FF4BE96D24DC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 13:55:58 | VAS-1792328156-4A79F824F338 | TELCO | TXN_COMPLETION | 1303.99ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:55:58 | VAS-1792328156-4A79F824F338 | AGGREGATOR | TXN_COMPLETION | 671.97ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:55:58 | VAS-1792328156-4A79F824F338 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-18 | 13:55:41 | VAS-1792328141-D1AC4F0E21C6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 13:55:35 | VAS-1792328126-9B894E24AF14 | TELCO | TXN_COMPLETION | 786.12ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-18 | 13:55:35 | VAS-1792328126-9B894E24AF14 | AGGREGATOR | TXN_COMPLETION | 799.21ms | 400.00ms | MoMo PSB | NexBridge | Glo |