SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261017-4345 Oct 17 Glo Success Rate 95.0% 93.5% 220 QUEUED CLOSED
SLB-20261017-4344 Oct 17 Airtel Success Rate 95.0% 93.6% 209 QUEUED CLOSED
SLB-20261017-4343 Oct 17 MTN Success Rate 95.0% 94.5% 184 QUEUED CLOSED
SLB-20261016-4342 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 223 QUEUED OPEN
SLB-20261016-4341 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 194 QUEUED OPEN
SLB-20261016-4340 Oct 16 NexBridge Success Rate 95.0% 93.8% 204 QUEUED OPEN
SLB-20261016-4339 Oct 16 Primus VAS Success Rate 95.0% 94.3% 191 QUEUED OPEN
SLB-20261016-4338 Oct 16 9Mobile Success Rate 95.0% 94.0% 193 QUEUED OPEN
SLB-20261016-4337 Oct 16 Glo Success Rate 95.0% 93.4% 224 QUEUED OPEN
SLB-20261016-4336 Oct 16 Airtel Success Rate 95.0% 93.6% 210 QUEUED OPEN
SLB-20261016-4335 Oct 16 MTN Success Rate 95.0% 94.4% 185 QUEUED OPEN
SLB-20261016-4334 Oct 16 Telcos Direct Success Rate 95.0% 93.5% 222 QUEUED CLOSED
SLB-20261016-4333 Oct 16 Cordis Telcom Success Rate 95.0% 93.9% 198 QUEUED CLOSED
SLB-20261016-4332 Oct 16 NexBridge Success Rate 95.0% 93.9% 199 QUEUED CLOSED
SLB-20261016-4331 Oct 16 Primus VAS Success Rate 95.0% 94.2% 195 QUEUED CLOSED
SLB-20261016-4330 Oct 16 9Mobile Success Rate 95.0% 94.1% 190 QUEUED CLOSED
SLB-20261016-4329 Oct 16 Glo Success Rate 95.0% 93.4% 226 QUEUED CLOSED
SLB-20261016-4328 Oct 16 Airtel Success Rate 95.0% 93.6% 212 QUEUED CLOSED
SLB-20261016-4327 Oct 16 MTN Success Rate 95.0% 94.4% 186 QUEUED CLOSED
SLB-20261016-4326 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 225 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:20:59 VAS-1792264856-131AC949AE3C MERCHANT TXN_COMPLETION 7.00s 5.00s Access Bank Telcos Direct MTN
2026-10-17 20:20:53 VAS-1792264851-CE5CEE2CB75A AGGREGATOR TXN_COMPLETION 1778.10ms 400.00ms Kuda MFB Primus VAS MTN
2026-10-17 20:20:53 VAS-1792264851-CE5CEE2CB75A MERCHANT TXN_COMPLETION 17.00s 5.00s Kuda MFB Primus VAS MTN
2026-10-17 20:20:47 VAS-1792264847-DD8BD0D1AD9C MERCHANT TXN_COMPLETION 12.00s 5.00s GTBank Cordis Telcom MTN
2026-10-17 20:20:33 VAS-1792264832-A5DC267F30B6 AGGREGATOR TXN_COMPLETION 1199.31ms 400.00ms Opay Primus VAS Glo
2026-10-17 20:20:33 VAS-1792264832-A5DC267F30B6 MERCHANT TXN_COMPLETION 6.00s 5.00s Opay Primus VAS Glo
2026-10-17 20:20:18 VAS-1792264817-1BBD1970B88D AGGREGATOR TXN_COMPLETION 960.87ms 400.00ms Palmpay NexBridge Glo
2026-10-17 20:20:13 VAS-1792264812-885CC583063C MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank NexBridge 9Mobile
2026-10-17 20:20:08 VAS-1792264807-C71C6EFAB17D MERCHANT TXN_COMPLETION 7.00s 5.00s FirstBank Telcos Direct MTN
2026-10-17 20:20:06 VAS-1792264803-645699CAB1A9 TELCO TXN_COMPLETION 792.14ms 500.00ms Opay Cordis Telcom Airtel
2026-10-17 20:20:06 VAS-1792264803-645699CAB1A9 AGGREGATOR TXN_COMPLETION 2590.01ms 400.00ms Opay Cordis Telcom Airtel
2026-10-17 20:20:06 VAS-1792264803-645699CAB1A9 MERCHANT TXN_COMPLETION 14.00s 5.00s Opay Cordis Telcom Airtel
2026-10-17 20:20:01 VAS-1792264797-0D1CBB4FE0C8 TELCO TXN_COMPLETION 2445.69ms 500.00ms FirstBank Telcos Direct MTN
2026-10-17 20:20:01 VAS-1792264797-0D1CBB4FE0C8 AGGREGATOR TXN_COMPLETION 1290.64ms 400.00ms FirstBank Telcos Direct MTN
2026-10-17 20:20:01 VAS-1792264797-0D1CBB4FE0C8 MERCHANT TXN_COMPLETION 15.00s 5.00s FirstBank Telcos Direct MTN
2026-10-17 20:19:43 VAS-1792264783-71C5D030EFC0 MERCHANT TXN_COMPLETION 20.00s 5.00s Access Bank Telcos Direct 9Mobile
2026-10-17 20:19:23 VAS-1792264758-588BC225AFAA TELCO TXN_COMPLETION 2526.36ms 500.00ms Union Bank Telcos Direct 9Mobile
2026-10-17 20:19:23 VAS-1792264758-588BC225AFAA AGGREGATOR TXN_COMPLETION 1849.48ms 400.00ms Union Bank Telcos Direct 9Mobile
2026-10-17 20:19:23 VAS-1792264758-588BC225AFAA MERCHANT TXN_COMPLETION 11.00s 5.00s Union Bank Telcos Direct 9Mobile
2026-10-17 20:19:15 VAS-1792264753-66A8313D2AA0 AGGREGATOR TXN_COMPLETION 1218.55ms 400.00ms Stanbic IBTC Cordis Telcom Airtel

Page 527 of 16891 (337804 total)