SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261017-4345 Oct 17 Glo Success Rate 95.0% 93.5% 220 QUEUED CLOSED
SLB-20261017-4344 Oct 17 Airtel Success Rate 95.0% 93.6% 209 QUEUED CLOSED
SLB-20261017-4343 Oct 17 MTN Success Rate 95.0% 94.5% 184 QUEUED CLOSED
SLB-20261016-4342 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 223 QUEUED OPEN
SLB-20261016-4341 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 194 QUEUED OPEN
SLB-20261016-4340 Oct 16 NexBridge Success Rate 95.0% 93.8% 204 QUEUED OPEN
SLB-20261016-4339 Oct 16 Primus VAS Success Rate 95.0% 94.3% 191 QUEUED OPEN
SLB-20261016-4338 Oct 16 9Mobile Success Rate 95.0% 94.0% 193 QUEUED OPEN
SLB-20261016-4337 Oct 16 Glo Success Rate 95.0% 93.4% 224 QUEUED OPEN
SLB-20261016-4336 Oct 16 Airtel Success Rate 95.0% 93.6% 210 QUEUED OPEN
SLB-20261016-4335 Oct 16 MTN Success Rate 95.0% 94.4% 185 QUEUED OPEN
SLB-20261016-4334 Oct 16 Telcos Direct Success Rate 95.0% 93.5% 222 QUEUED CLOSED
SLB-20261016-4333 Oct 16 Cordis Telcom Success Rate 95.0% 93.9% 198 QUEUED CLOSED
SLB-20261016-4332 Oct 16 NexBridge Success Rate 95.0% 93.9% 199 QUEUED CLOSED
SLB-20261016-4331 Oct 16 Primus VAS Success Rate 95.0% 94.2% 195 QUEUED CLOSED
SLB-20261016-4330 Oct 16 9Mobile Success Rate 95.0% 94.1% 190 QUEUED CLOSED
SLB-20261016-4329 Oct 16 Glo Success Rate 95.0% 93.4% 226 QUEUED CLOSED
SLB-20261016-4328 Oct 16 Airtel Success Rate 95.0% 93.6% 212 QUEUED CLOSED
SLB-20261016-4327 Oct 16 MTN Success Rate 95.0% 94.4% 186 QUEUED CLOSED
SLB-20261016-4326 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 225 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:05:27 VAS-1792263926-2FADD78EA98A MERCHANT TXN_COMPLETION 21.00s 5.00s MoMo PSB NexBridge Airtel
2026-10-17 20:05:24 VAS-1792263923-06DEA98EE08F TELCO TXN_COMPLETION 998.33ms 500.00ms Opay Telcos Direct Airtel
2026-10-17 20:05:24 VAS-1792263923-06DEA98EE08F AGGREGATOR TXN_COMPLETION 2239.97ms 400.00ms Opay Telcos Direct Airtel
2026-10-17 20:05:24 VAS-1792263923-06DEA98EE08F MERCHANT TXN_COMPLETION 14.00s 5.00s Opay Telcos Direct Airtel
2026-10-17 20:05:07 VAS-1792263907-B94FC51DAA94 MERCHANT TXN_COMPLETION 6.00s 5.00s MoMo PSB NexBridge Glo
2026-10-17 20:05:03 VAS-1792263903-85EBCA1440D0 AGGREGATOR TXN_COMPLETION 403.76ms 400.00ms Kuda MFB Primus VAS 9Mobile
2026-10-17 20:04:47 VAS-1792263887-E09AEE90596C MERCHANT TXN_COMPLETION 17.00s 5.00s Stanbic IBTC NexBridge MTN
2026-10-17 20:04:43 VAS-1792263882-0526815BE384 MERCHANT TXN_COMPLETION 20.00s 5.00s MoMo PSB Primus VAS 9Mobile
2026-10-17 20:04:33 VAS-1792263872-BAF1B2BF44A9 MERCHANT TXN_COMPLETION 20.00s 5.00s Stanbic IBTC NexBridge Glo
2026-10-17 20:04:30 VAS-1792263867-DFA4D1D7278F AGGREGATOR TXN_COMPLETION 2022.94ms 400.00ms Stanbic IBTC NexBridge Airtel
2026-10-17 20:04:30 VAS-1792263867-DFA4D1D7278F MERCHANT TXN_COMPLETION 31.00s 5.00s Stanbic IBTC NexBridge Airtel
2026-10-17 20:04:06 VAS-1792263843-E2B116486889 TELCO TXN_COMPLETION 2544.59ms 500.00ms GTBank Cordis Telcom MTN
2026-10-17 20:04:06 VAS-1792263843-E2B116486889 MERCHANT TXN_COMPLETION 10.00s 5.00s GTBank Cordis Telcom MTN
2026-10-17 20:04:00 VAS-1792263838-4FCC7C81123D AGGREGATOR TXN_COMPLETION 1653.91ms 400.00ms GTBank Cordis Telcom MTN
2026-10-17 20:04:00 VAS-1792263838-4FCC7C81123D MERCHANT TXN_COMPLETION 30.00s 5.00s GTBank Cordis Telcom MTN
2026-10-17 20:03:53 VAS-1792263833-E43183C2F008 MERCHANT TXN_COMPLETION 9.00s 5.00s FirstBank Primus VAS MTN
2026-10-17 20:03:51 VAS-1792263828-3784D2CC5231 AGGREGATOR TXN_COMPLETION 2422.77ms 400.00ms Stanbic IBTC NexBridge MTN
2026-10-17 20:03:51 VAS-1792263828-3784D2CC5231 MERCHANT TXN_COMPLETION 6.00s 5.00s Stanbic IBTC NexBridge MTN
2026-10-17 20:03:41 VAS-1792263818-32FF8E82F697 TELCO TXN_COMPLETION 2358.92ms 500.00ms GTBank Cordis Telcom 9Mobile
2026-10-17 20:03:41 VAS-1792263818-32FF8E82F697 MERCHANT TXN_COMPLETION 7.00s 5.00s GTBank Cordis Telcom 9Mobile

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