SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:31:05 | VAS-1792261863-B0F932FCC51D | TELCO | TXN_COMPLETION | 1711.32ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 19:31:05 | VAS-1792261863-B0F932FCC51D | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 19:30:56 | VAS-1792261853-CF9177D5A1FC | AGGREGATOR | TXN_COMPLETION | 2433.28ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:30:25 | VAS-1792261824-9E8AF20F7BFF | AGGREGATOR | TXN_COMPLETION | 923.97ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 19:30:19 | VAS-1792261819-BC70F5591A11 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-17 | 19:30:15 | VAS-1792261814-9736ACC4A9FE | AGGREGATOR | TXN_COMPLETION | 773.81ms | 400.00ms | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:30:15 | VAS-1792261814-9736ACC4A9FE | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 19:30:00 | VAS-1792261799-14A6ED622027 | TELCO | TXN_COMPLETION | 503.76ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:30:00 | VAS-1792261799-14A6ED622027 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-17 | 19:29:50 | VAS-1792261789-641E661858B0 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 19:29:43 | VAS-1792261779-BD8C71405992 | TELCO | TXN_COMPLETION | 1887.45ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:29:43 | VAS-1792261779-BD8C71405992 | AGGREGATOR | TXN_COMPLETION | 1786.99ms | 400.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:29:43 | VAS-1792261779-BD8C71405992 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 19:29:36 | VAS-1792261775-43DE011BC141 | TELCO | TXN_COMPLETION | 1264.15ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 19:29:36 | VAS-1792261775-43DE011BC141 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 19:29:26 | VAS-1792261765-94936968B3FD | TELCO | TXN_COMPLETION | 1134.05ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 19:29:16 | VAS-1792261755-C58156A8EED5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:29:05 | VAS-1792261745-D384D8C79068 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 19:29:02 | VAS-1792261740-34A2CC2A0937 | AGGREGATOR | TXN_COMPLETION | 1755.62ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-17 | 19:29:02 | VAS-1792261740-34A2CC2A0937 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | Airtel |