SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 19:05:27 | VAS-1792260326-B46A36695716 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 19:05:22 | VAS-1792260322-1EE922C24676 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 19:05:08 | VAS-1792260306-39C55ADE894F | TELCO | TXN_COMPLETION | 1263.29ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 19:04:56 | VAS-1791106848-6687C1963428 | MERCHANT | TXN_COMPLETION | 1153455.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 19:04:52 | VAS-1792260291-1DAB20B4B562 | AGGREGATOR | TXN_COMPLETION | 400.54ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 19:04:47 | VAS-1792260286-FBB9560FF63D | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | 9Mobile |
| 2026-10-17 | 19:04:32 | VAS-1792260271-B6F8764294B6 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 19:04:17 | VAS-1792260257-6F90FE699EA1 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 19:04:04 | VAS-1792260242-8E0F11155954 | AGGREGATOR | TXN_COMPLETION | 1129.50ms | 400.00ms | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:04:04 | VAS-1792260242-8E0F11155954 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Telcos Direct | MTN |
| 2026-10-17 | 19:03:39 | VAS-1792260217-80148C6C0CC0 | TELCO | TXN_COMPLETION | 1101.79ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 19:03:25 | VAS-1790530312-1E56F493213C | AGGREGATOR | TXN_COMPLETION | 1204.00ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 19:03:25 | VAS-1790530312-1E56F493213C | MERCHANT | TXN_COMPLETION | 1729896.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 19:03:25 | VAS-1792260203-37FBD3F84F3F | AGGREGATOR | TXN_COMPLETION | 1925.72ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 19:03:19 | VAS-1792260198-331C1AA58F87 | AGGREGATOR | TXN_COMPLETION | 929.69ms | 400.00ms | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:03:19 | VAS-1792260198-331C1AA58F87 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Palmpay | Telcos Direct | Airtel |
| 2026-10-17 | 19:03:16 | VAS-1792260193-BC973C3405DE | AGGREGATOR | TXN_COMPLETION | 2351.58ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 19:03:16 | VAS-1792260193-BC973C3405DE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 19:03:05 | VAS-1792260183-BE61BEA7062E | AGGREGATOR | TXN_COMPLETION | 1624.99ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 19:02:50 | VAS-1792260168-ED008E48DA75 | AGGREGATOR | TXN_COMPLETION | 2068.76ms | 400.00ms | Opay | Primus VAS | Glo |