SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:36:17 | VAS-1792258577-740087264F12 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 18:36:14 | VAS-1792258572-22C36C37CB4E | AGGREGATOR | TXN_COMPLETION | 1504.01ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:36:14 | VAS-1792258572-22C36C37CB4E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 18:36:09 | VAS-1792258567-286527D3BAE5 | AGGREGATOR | TXN_COMPLETION | 1730.27ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 18:36:03 | VAS-1792258562-0B66978C1B4C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:35:55 | VAS-1792258552-54D946F05ADA | TELCO | TXN_COMPLETION | 2255.91ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:35:55 | VAS-1792258552-54D946F05ADA | AGGREGATOR | TXN_COMPLETION | 401.06ms | 400.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:35:55 | VAS-1792258552-54D946F05ADA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 18:35:49 | VAS-1792258547-AA54188A87DD | AGGREGATOR | TXN_COMPLETION | 1022.19ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:35:49 | VAS-1792258547-AA54188A87DD | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 18:35:43 | VAS-1792258542-F5D72A5E2F6A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | Airtel |
| 2026-10-17 | 18:35:40 | VAS-1792258537-A038C28FF5ED | TELCO | TXN_COMPLETION | 2051.52ms | 500.00ms | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:35:40 | VAS-1792258537-A038C28FF5ED | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 18:35:23 | VAS-1792258523-9C34D24A85BC | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 18:35:09 | VAS-1792258508-840CA7019AB6 | TELCO | TXN_COMPLETION | 1178.73ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 18:35:09 | VAS-1792258508-840CA7019AB6 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 18:35:05 | VAS-1792258503-B947A41A6675 | AGGREGATOR | TXN_COMPLETION | 1391.32ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:35:05 | VAS-1792258503-B947A41A6675 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 18:34:50 | VAS-1792258488-5B7672F599AD | AGGREGATOR | TXN_COMPLETION | 1412.88ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-17 | 18:34:50 | VAS-1792258488-5B7672F599AD | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Airtel |