SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 18:06:21 | VAS-1792256778-ABDF27463F85 | AGGREGATOR | TXN_COMPLETION | 2243.84ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 18:06:15 | VAS-1792256773-F194BFAA233A | TELCO | TXN_COMPLETION | 1189.26ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 18:05:49 | VAS-1792256749-DEAE291A0BFC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 18:05:44 | VAS-1792256744-DF0C1C6530B4 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:05:30 | VAS-1792256729-F37F48281900 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 18:05:27 | VAS-1792256724-3D0F43C6430D | TELCO | TXN_COMPLETION | 2416.46ms | 500.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:05:27 | VAS-1792256724-3D0F43C6430D | AGGREGATOR | TXN_COMPLETION | 788.05ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:05:27 | VAS-1792256724-3D0F43C6430D | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 18:05:21 | VAS-1792256721-BC0D401C684E | TELCO | TXN_COMPLETION | 1827.08ms | 500.00ms | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:05:21 | VAS-1792256721-BC0D401C684E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 18:05:21 | VAS-1792256714-DBFF49DBC5B4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 18:05:10 | VAS-1792256710-54AB2D6DA615 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 18:04:52 | VAS-1792256690-5EA8E0DA1528 | AGGREGATOR | TXN_COMPLETION | 2484.28ms | 400.00ms | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:04:52 | VAS-1792256690-5EA8E0DA1528 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 18:04:40 | VAS-1792256680-160BD76CB840 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 18:04:35 | VAS-1792256675-7332A1B7B8EB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-17 | 18:04:25 | VAS-1792256665-45341E9C3CB3 | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 18:04:18 | VAS-1792256655-AACD2A8929F2 | TELCO | TXN_COMPLETION | 1324.13ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 18:04:18 | VAS-1792256655-AACD2A8929F2 | AGGREGATOR | TXN_COMPLETION | 1470.90ms | 400.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-17 | 18:04:18 | VAS-1792256655-AACD2A8929F2 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |