SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 17:55:32 | VAS-1792256129-F3DE1475E6A7 | TELCO | TXN_COMPLETION | 2166.77ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-17 | 17:55:32 | VAS-1792256129-F3DE1475E6A7 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-17 | 17:55:25 | VAS-1792256124-9D366BC613C8 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 17:55:23 | VAS-1792256123-97C2B0C426DD | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 17:55:12 | VAS-1792256110-ADDB876717D3 | TELCO | TXN_COMPLETION | 1688.31ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:55:12 | VAS-1792256110-ADDB876717D3 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 17:55:07 | VAS-1792256105-2C8519540F6E | AGGREGATOR | TXN_COMPLETION | 1774.42ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:54:55 | VAS-1792256095-A9B69FE3AB94 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 17:54:52 | VAS-1792256090-2147EAD036B4 | TELCO | TXN_COMPLETION | 1692.88ms | 500.00ms | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 17:54:52 | VAS-1792256090-2147EAD036B4 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 17:54:43 | VAS-1792256080-0BCD278E1210 | AGGREGATOR | TXN_COMPLETION | 2501.64ms | 400.00ms | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 17:54:38 | VAS-1792256075-B727B9262604 | TELCO | TXN_COMPLETION | 2394.09ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 17:54:31 | VAS-1792256070-19690E250F82 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 17:54:21 | VAS-1792256060-EEA4BBAAC0E4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:53:56 | VAS-1792256036-C9544EC6226D | AGGREGATOR | TXN_COMPLETION | 413.47ms | 400.00ms | Palmpay | NexBridge | Glo |
| 2026-10-17 | 17:53:48 | VAS-1792256026-1F504ECD01B5 | AGGREGATOR | TXN_COMPLETION | 1970.85ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 17:53:22 | VAS-1792256001-B72FB8834A8D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 17:53:12 | VAS-1792255992-C94C3553A25C | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 17:53:09 | VAS-1792255987-E14A2BD57399 | AGGREGATOR | TXN_COMPLETION | 2410.36ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 17:53:09 | VAS-1792255987-E14A2BD57399 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |