SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 13:31:39 | VAS-1792326696-918E7725A240 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-18 | 13:31:22 | VAS-1792326681-B0A1460A9E67 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 13:31:09 | VAS-1792326666-DEEDC16E8F10 | TELCO | TXN_COMPLETION | 2422.19ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 13:30:52 | VAS-1792326652-2820E7A61B52 | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 13:30:47 | VAS-1792326644-D6FBA1D009DE | AGGREGATOR | TXN_COMPLETION | 2501.24ms | 400.00ms | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 13:30:47 | VAS-1792326644-D6FBA1D009DE | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-18 | 13:30:30 | VAS-1792326629-C4208D2261D6 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-18 | 13:30:23 | VAS-1792326622-34C4E02A7526 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 13:30:15 | VAS-1792326615-263F3C3E3425 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | NexBridge | Glo |
| 2026-10-18 | 13:30:02 | VAS-1792326600-5F2DC91A499C | TELCO | TXN_COMPLETION | 1574.97ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-18 | 13:29:54 | VAS-1792326592-8FD9372266F4 | AGGREGATOR | TXN_COMPLETION | 1347.15ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:29:54 | VAS-1792326592-8FD9372266F4 | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-18 | 13:29:39 | VAS-1792326577-809BA1E1749D | TELCO | TXN_COMPLETION | 1540.32ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 13:29:17 | VAS-1792326555-078E10BB9A96 | TELCO | TXN_COMPLETION | 2039.49ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:29:17 | VAS-1792326555-078E10BB9A96 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | TELCO | TXN_COMPLETION | 2017.21ms | 500.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | AGGREGATOR | TXN_COMPLETION | 1050.34ms | 400.00ms | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:29:11 | VAS-1792326548-F22EFCBB7965 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 13:28:46 | VAS-1791983274-30CB5688B6B6 | AGGREGATOR | TXN_COMPLETION | 1222.62ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 13:28:46 | VAS-1791983274-30CB5688B6B6 | MERCHANT | TXN_COMPLETION | 343263.00s | 5.00s | Opay | NexBridge | MTN |