SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:32:24 | VAS-1792251141-A142854E4C82 | TELCO | TXN_COMPLETION | 2044.26ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 16:32:24 | VAS-1792251141-A142854E4C82 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 16:32:13 | VAS-1792251132-8A549EA379BD | AGGREGATOR | TXN_COMPLETION | 1190.79ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 16:32:09 | VAS-1792251127-19960D41CDB5 | AGGREGATOR | TXN_COMPLETION | 2162.00ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:32:09 | VAS-1792251127-19960D41CDB5 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 16:31:53 | VAS-1792251112-725A136D8ED0 | TELCO | TXN_COMPLETION | 726.95ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:31:53 | VAS-1792251112-725A136D8ED0 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:31:44 | VAS-1792251102-9EAD0D0AC43B | TELCO | TXN_COMPLETION | 1201.25ms | 500.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 16:31:44 | VAS-1792251102-9EAD0D0AC43B | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 16:31:33 | VAS-1792251092-E009812C63EE | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 16:31:29 | VAS-1792251087-7FEA5C7055F3 | TELCO | TXN_COMPLETION | 1681.93ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:31:25 | VAS-1792251083-88BBD8006918 | TELCO | TXN_COMPLETION | 2238.26ms | 500.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 16:31:18 | VAS-1792251078-FFEAA29774E6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Telcos Direct | Glo |
| 2026-10-17 | 16:30:49 | VAS-1792251048-1B13A8D7B08A | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 16:30:44 | VAS-1792251043-8BB4B24A7159 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:30:40 | VAS-1792251038-A0B60DEDB266 | TELCO | TXN_COMPLETION | 1318.57ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:30:40 | VAS-1792251038-A0B60DEDB266 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:30:34 | VAS-1792251033-76A48CA56733 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 16:30:15 | VAS-1792251014-5F92EB9BA735 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:30:11 | VAS-1792251009-4A538B7D65D6 | AGGREGATOR | TXN_COMPLETION | 2069.85ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |