SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:16:48 | VAS-1790417026-ADA99CE1FF5D | MERCHANT | TXN_COMPLETION | 1833187.00s | 5.00s | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 16:16:46 | VAS-1792250203-B8852F18D16A | AGGREGATOR | TXN_COMPLETION | 2387.82ms | 400.00ms | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:16:46 | VAS-1792250203-B8852F18D16A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | Glo |
| 2026-10-17 | 16:16:19 | VAS-1792250178-C6FF272EF51E | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | 9Mobile |
| 2026-10-17 | 16:16:15 | VAS-1792250174-FFC2771213C0 | TELCO | TXN_COMPLETION | 899.48ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 16:16:15 | VAS-1792250174-FFC2771213C0 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 16:16:04 | VAS-1792250164-3E09FB7A0EC0 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | FirstBank | NexBridge | Airtel |
| 2026-10-17 | 16:15:50 | VAS-1792250149-BCA58FA010CF | AGGREGATOR | TXN_COMPLETION | 856.09ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-17 | 16:15:40 | VAS-1792250139-510F0F09A6FE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 16:15:20 | VAS-1792250120-C83F504FE88B | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 16:15:07 | VAS-1792250105-F0A3485E13F8 | AGGREGATOR | TXN_COMPLETION | 1658.38ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 16:14:55 | VAS-1792250095-1A2F7EFF485B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 16:14:50 | VAS-1792250090-C0A29040CD7C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:14:41 | VAS-1792250080-4F045C5C7C9A | TELCO | TXN_COMPLETION | 712.45ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 16:14:41 | VAS-1792250080-4F045C5C7C9A | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 16:14:39 | VAS-1792250075-689476EB0118 | TELCO | TXN_COMPLETION | 1805.73ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:14:39 | VAS-1792250075-689476EB0118 | AGGREGATOR | TXN_COMPLETION | 1433.83ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:14:16 | VAS-1792250056-B829EA654D38 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 16:14:07 | VAS-1792250046-71751A5E0B36 | AGGREGATOR | TXN_COMPLETION | 446.78ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-17 | 16:14:07 | VAS-1792250046-71751A5E0B36 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Primus VAS | Glo |