SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:57:31 | VAS-1792249048-F68962390082 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-17 | 15:57:13 | VAS-1792249029-0FDC0426B6B7 | TELCO | TXN_COMPLETION | 2131.30ms | 500.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 15:57:13 | VAS-1792249029-0FDC0426B6B7 | AGGREGATOR | TXN_COMPLETION | 2480.95ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 15:57:13 | VAS-1792249029-0FDC0426B6B7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 15:57:04 | VAS-1792249024-53434533428C | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 15:56:50 | VAS-1792249009-03BD78B8D83F | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:56:32 | VAS-1792248989-B8D6816FA07E | TELCO | TXN_COMPLETION | 2049.43ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:56:32 | VAS-1792248989-B8D6816FA07E | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 15:56:25 | VAS-1792248985-7CAA1E16584B | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 15:56:05 | VAS-1792248965-39C188598B1F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:55:56 | VAS-1792248955-275BEB262D88 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 15:55:28 | VAS-1792248926-FA136E008B1E | TELCO | TXN_COMPLETION | 1705.28ms | 500.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 15:55:28 | VAS-1792248926-FA136E008B1E | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 15:55:13 | VAS-1792248911-A1F2D3FFA464 | TELCO | TXN_COMPLETION | 1236.63ms | 500.00ms | Stanbic IBTC | Cordis Telcom | MTN |
| 2026-10-17 | 15:55:04 | VAS-1792248901-4F9D5DEAF7E0 | TELCO | TXN_COMPLETION | 1698.28ms | 500.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:55:04 | VAS-1792248901-4F9D5DEAF7E0 | AGGREGATOR | TXN_COMPLETION | 1328.55ms | 400.00ms | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:55:04 | VAS-1792248901-4F9D5DEAF7E0 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 15:54:57 | VAS-1792248896-D75F29545B46 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 15:54:53 | VAS-1792248891-2DE218A203F9 | AGGREGATOR | TXN_COMPLETION | 1145.58ms | 400.00ms | Kuda MFB | NexBridge | Airtel |
| 2026-10-17 | 15:54:49 | VAS-1792248886-261D5EDE9202 | TELCO | TXN_COMPLETION | 2305.59ms | 500.00ms | Access Bank | Primus VAS | Airtel |