SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 15:18:08 | VAS-1792246686-F22D07784607 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Telcos Direct | Glo |
| 2026-10-17 | 15:17:56 | VAS-1792246676-E669F1CEFE1D | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 15:17:37 | VAS-1792246656-212EE82529B6 | TELCO | TXN_COMPLETION | 730.96ms | 500.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 15:17:33 | VAS-1792246651-6D6906E2EF3F | AGGREGATOR | TXN_COMPLETION | 1636.45ms | 400.00ms | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:17:33 | VAS-1792246651-6D6906E2EF3F | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | GTBank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:17:28 | VAS-1792246646-81DE04109CBB | TELCO | TXN_COMPLETION | 1503.74ms | 500.00ms | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 15:17:28 | VAS-1792246646-81DE04109CBB | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 15:17:23 | VAS-1792246641-6E586C2AF44E | TELCO | TXN_COMPLETION | 718.57ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 15:17:23 | VAS-1792246641-6E586C2AF44E | AGGREGATOR | TXN_COMPLETION | 1254.34ms | 400.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 15:17:23 | VAS-1792246641-6E586C2AF44E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 15:17:17 | VAS-1792246637-C1832CEA888C | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:17:12 | VAS-1792246632-FAECB0D945ED | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-17 | 15:17:07 | VAS-1792246627-0ED3F5103438 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 15:17:05 | VAS-1792246623-890D1DCB6023 | AGGREGATOR | TXN_COMPLETION | 505.56ms | 400.00ms | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:17:05 | VAS-1792246623-890D1DCB6023 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-17 | 15:16:59 | VAS-1792246617-9FD4E5A738CB | AGGREGATOR | TXN_COMPLETION | 1728.22ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 15:16:53 | VAS-1792246612-0DA0C1E67E94 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | MTN |
| 2026-10-17 | 15:16:50 | VAS-1792246607-3DABC0D7F961 | TELCO | TXN_COMPLETION | 1890.40ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 15:16:50 | VAS-1792246607-3DABC0D7F961 | AGGREGATOR | TXN_COMPLETION | 1533.60ms | 400.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 15:16:50 | VAS-1792246607-3DABC0D7F961 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |