SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:14:58 | VAS-1792242898-1ACAB8E77FFB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 14:14:54 | VAS-1792242893-124F65C0E776 | AGGREGATOR | TXN_COMPLETION | 1142.03ms | 400.00ms | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:14:54 | VAS-1792242893-124F65C0E776 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 14:14:51 | VAS-1792242888-B3231D1DB411 | TELCO | TXN_COMPLETION | 2493.56ms | 500.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 14:14:51 | VAS-1792242888-B3231D1DB411 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 14:14:45 | VAS-1792242883-C6FC5624C60E | AGGREGATOR | TXN_COMPLETION | 2294.70ms | 400.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:14:40 | VAS-1792242878-763BDB57D147 | AGGREGATOR | TXN_COMPLETION | 1541.66ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 14:14:40 | VAS-1792242878-763BDB57D147 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Glo |
| 2026-10-17 | 14:14:36 | VAS-1792242873-C7D71D5F8D52 | TELCO | TXN_COMPLETION | 1757.12ms | 500.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:14:36 | VAS-1792242873-C7D71D5F8D52 | AGGREGATOR | TXN_COMPLETION | 1245.06ms | 400.00ms | Opay | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:14:19 | VAS-1792242858-4CF547E2EBDF | TELCO | TXN_COMPLETION | 887.14ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:14:19 | VAS-1792242858-4CF547E2EBDF | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:13:55 | VAS-1792242834-32427742B4F7 | AGGREGATOR | TXN_COMPLETION | 911.67ms | 400.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:13:51 | VAS-1792242829-9A1FD2DFC88F | TELCO | TXN_COMPLETION | 1568.05ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 14:13:51 | VAS-1792242829-9A1FD2DFC88F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-17 | 14:13:46 | VAS-1792242824-79E97D01ECBC | AGGREGATOR | TXN_COMPLETION | 1214.78ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-17 | 14:13:41 | VAS-1792242819-400B159FF2EC | TELCO | TXN_COMPLETION | 1262.41ms | 500.00ms | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:13:41 | VAS-1792242819-400B159FF2EC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-17 | 14:13:22 | VAS-1792242799-F1771FC3D419 | TELCO | TXN_COMPLETION | 2259.46ms | 500.00ms | Opay | Cordis Telcom | Airtel |
| 2026-10-17 | 14:13:22 | VAS-1792242799-F1771FC3D419 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Opay | Cordis Telcom | Airtel |