SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:50:15 | VAS-1792241413-1E3C5600C1CD | TELCO | TXN_COMPLETION | 1798.12ms | 500.00ms | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 13:50:11 | VAS-1792241408-5255DB644DC6 | AGGREGATOR | TXN_COMPLETION | 2308.97ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 13:50:04 | VAS-1792241404-5833E71FF392 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-17 | 13:49:59 | VAS-1792241399-365C62A803FE | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 13:49:54 | VAS-1792241394-281B40FE0CC4 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-17 | 13:49:40 | VAS-1792241379-68CD2839239F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:49:30 | VAS-1792241369-44E4B4853174 | TELCO | TXN_COMPLETION | 690.60ms | 500.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 13:49:25 | VAS-1792241364-C443F8813C65 | AGGREGATOR | TXN_COMPLETION | 404.52ms | 400.00ms | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 13:49:25 | VAS-1792241364-C443F8813C65 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-17 | 13:49:20 | VAS-1792241359-93E46BD075BC | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | MoMo PSB | Cordis Telcom | Airtel |
| 2026-10-17 | 13:49:12 | VAS-1792241349-6DD41374B640 | AGGREGATOR | TXN_COMPLETION | 2434.99ms | 400.00ms | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:49:12 | VAS-1792241349-6DD41374B640 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | NexBridge | Glo |
| 2026-10-17 | 13:48:56 | VAS-1792241335-310FB2A73041 | TELCO | TXN_COMPLETION | 997.82ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:48:56 | VAS-1792241335-310FB2A73041 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 13:48:46 | VAS-1792241325-F897304AB110 | AGGREGATOR | TXN_COMPLETION | 948.60ms | 400.00ms | GTBank | NexBridge | Glo |
| 2026-10-17 | 13:48:36 | VAS-1792241315-B6099443DDDF | TELCO | TXN_COMPLETION | 799.64ms | 500.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 13:48:36 | VAS-1792241315-B6099443DDDF | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 13:48:31 | VAS-1792241310-1A011096A20B | AGGREGATOR | TXN_COMPLETION | 1031.88ms | 400.00ms | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 13:48:31 | VAS-1792241310-1A011096A20B | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Telcos Direct | Airtel |
| 2026-10-17 | 13:48:26 | VAS-1792241305-CFDA18D1BC8A | AGGREGATOR | TXN_COMPLETION | 677.60ms | 400.00ms | Stanbic IBTC | Cordis Telcom | MTN |