SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 13:03:09 | VAS-1792238588-D5DC1A5FAF82 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 13:03:00 | VAS-1792238578-7FB3AC11B197 | TELCO | TXN_COMPLETION | 1377.12ms | 500.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 13:02:54 | VAS-1792238573-E291796A8BEC | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 13:02:51 | VAS-1792238569-7E1DAF804167 | AGGREGATOR | TXN_COMPLETION | 2158.43ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 13:02:44 | VAS-1792238564-338F6FEB6464 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-17 | 13:02:40 | VAS-1792238559-185D72E89537 | AGGREGATOR | TXN_COMPLETION | 865.91ms | 400.00ms | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:02:40 | VAS-1792238559-185D72E89537 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 13:02:36 | VAS-1792238554-CACE782B2961 | TELCO | TXN_COMPLETION | 2138.83ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 13:02:36 | VAS-1792238554-CACE782B2961 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 13:02:20 | VAS-1792238539-443C1F0D0BD6 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | Glo |
| 2026-10-17 | 13:02:12 | VAS-1792238529-B6F60005D254 | TELCO | TXN_COMPLETION | 1906.92ms | 500.00ms | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 13:02:12 | VAS-1792238529-B6F60005D254 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Telcos Direct | Glo |
| 2026-10-17 | 13:01:50 | VAS-1792238510-66AB8A3A15E6 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 13:01:45 | VAS-1792238505-134FCAAE1E14 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | Glo |
| 2026-10-17 | 13:01:40 | VAS-1792238500-2924407E49ED | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 13:01:32 | VAS-1792238490-5B9177B02554 | TELCO | TXN_COMPLETION | 1696.15ms | 500.00ms | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:01:32 | VAS-1792238490-5B9177B02554 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Telcos Direct | Airtel |
| 2026-10-17 | 13:01:12 | VAS-1792238470-8C2E937FE39A | TELCO | TXN_COMPLETION | 1097.80ms | 500.00ms | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 13:00:58 | VAS-1792238456-26C582F89D10 | AGGREGATOR | TXN_COMPLETION | 1970.41ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 13:00:58 | VAS-1792238456-26C582F89D10 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Primus VAS | Airtel |