SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:50:08 | VAS-1792237807-3B679FF602FB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 12:50:05 | VAS-1792237803-993307D7EEAC | AGGREGATOR | TXN_COMPLETION | 1873.91ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 12:50:05 | VAS-1792237803-993307D7EEAC | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 12:49:44 | VAS-1792237782-0D7600231DF3 | AGGREGATOR | TXN_COMPLETION | 1471.99ms | 400.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 12:49:44 | VAS-1792237782-0D7600231DF3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-17 | 12:49:40 | VAS-1792237777-C176D0790B34 | AGGREGATOR | TXN_COMPLETION | 2101.79ms | 400.00ms | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:49:40 | VAS-1792237777-C176D0790B34 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:49:28 | VAS-1792237768-D19855B62E8A | AGGREGATOR | TXN_COMPLETION | 412.08ms | 400.00ms | Palmpay | Primus VAS | 9Mobile |
| 2026-10-17 | 12:49:25 | VAS-1792237763-F411C24B9A7D | AGGREGATOR | TXN_COMPLETION | 2374.08ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:49:25 | VAS-1792237763-F411C24B9A7D | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 12:49:20 | VAS-1792237758-A225B6B8886B | AGGREGATOR | TXN_COMPLETION | 1432.01ms | 400.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:49:09 | VAS-1790397031-08622C63FDBB | MERCHANT | TXN_COMPLETION | 1840724.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:49:00 | VAS-1792237738-0A09BBF96D89 | TELCO | TXN_COMPLETION | 1090.16ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 12:49:00 | VAS-1792237738-0A09BBF96D89 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 12:48:56 | VAS-1792237733-B1D26B811367 | TELCO | TXN_COMPLETION | 2450.55ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:48:56 | VAS-1792237733-B1D26B811367 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:48:45 | VAS-1792237723-1565BEAA8BD2 | AGGREGATOR | TXN_COMPLETION | 1717.24ms | 400.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 12:48:29 | VAS-1792237709-CB829F7E9143 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-17 | 12:48:24 | VAS-1792237704-159921DCCE39 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 12:48:07 | VAS-1790361273-DB65ED0710E8 | MERCHANT | TXN_COMPLETION | 1876422.00s | 5.00s | Opay | Telcos Direct | 9Mobile |