SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:44:40 | VAS-1792237478-9BF31147D4DC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Opay | Cordis Telcom | MTN |
| 2026-10-17 | 12:44:34 | VAS-1792237473-0F22F3F082D4 | AGGREGATOR | TXN_COMPLETION | 1157.81ms | 400.00ms | Union Bank | NexBridge | Glo |
| 2026-10-17 | 12:44:34 | VAS-1792237473-0F22F3F082D4 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Union Bank | NexBridge | Glo |
| 2026-10-17 | 12:44:24 | VAS-1792237464-E4080B354010 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Kuda MFB | NexBridge | MTN |
| 2026-10-17 | 12:44:21 | VAS-1792237458-0ABE1128B26C | AGGREGATOR | TXN_COMPLETION | 2147.57ms | 400.00ms | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 12:44:21 | VAS-1792237458-0ABE1128B26C | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 12:44:15 | VAS-1792237453-D0E78FAF2D74 | TELCO | TXN_COMPLETION | 1077.80ms | 500.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:44:15 | VAS-1792237453-D0E78FAF2D74 | AGGREGATOR | TXN_COMPLETION | 683.05ms | 400.00ms | Palmpay | Cordis Telcom | Glo |
| 2026-10-17 | 12:44:09 | VAS-1792237448-A56C4D104F3A | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | NexBridge | Glo |
| 2026-10-17 | 12:44:00 | VAS-1792237438-AABEF7DC9311 | AGGREGATOR | TXN_COMPLETION | 1016.18ms | 400.00ms | Stanbic IBTC | NexBridge | 9Mobile |
| 2026-10-17 | 12:43:49 | VAS-1792237429-7F1685F1ECA5 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | MTN |
| 2026-10-17 | 12:43:35 | VAS-1792237414-EF1F7C5A4AA0 | TELCO | TXN_COMPLETION | 1097.25ms | 500.00ms | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:43:35 | VAS-1792237414-EF1F7C5A4AA0 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | NexBridge | MTN |
| 2026-10-17 | 12:43:25 | VAS-1792237404-1960C5B55CF0 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | Access Bank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:42:31 | VAS-1792237350-79EE215FBE38 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 12:42:16 | VAS-1792237335-EB72695FA9F5 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 12:42:13 | VAS-1792237330-C197A1DECF9C | AGGREGATOR | TXN_COMPLETION | 2220.83ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 12:42:06 | VAS-1792237325-984A47C3354D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Telcos Direct | 9Mobile |
| 2026-10-17 | 12:42:01 | VAS-1792237321-7C9AB404C42A | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-17 | 12:41:53 | VAS-1792237311-A7F58CE2DB28 | TELCO | TXN_COMPLETION | 1598.92ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |