SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 12:40:23 | VAS-1792237222-E2C2131C4C50 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Telcos Direct | Airtel |
| 2026-10-17 | 12:40:04 | VAS-1792237203-7CE1C59D2216 | TELCO | TXN_COMPLETION | 567.28ms | 500.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 12:40:04 | VAS-1792237203-7CE1C59D2216 | AGGREGATOR | TXN_COMPLETION | 456.16ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-17 | 12:40:04 | VAS-1792237203-7CE1C59D2216 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-17 | 12:40:03 | VAS-1792237198-0DA7A548F4A2 | TELCO | TXN_COMPLETION | 2588.98ms | 500.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:40:03 | VAS-1792237198-0DA7A548F4A2 | AGGREGATOR | TXN_COMPLETION | 1941.76ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:40:03 | VAS-1792237198-0DA7A548F4A2 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 12:39:00 | VAS-1792237139-5722EEEF2951 | AGGREGATOR | TXN_COMPLETION | 1233.84ms | 400.00ms | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 12:39:00 | VAS-1792237139-5722EEEF2951 | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-17 | 12:38:48 | VAS-1792237124-6DE044EA5EAB | TELCO | TXN_COMPLETION | 2366.79ms | 500.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:38:48 | VAS-1792237124-6DE044EA5EAB | AGGREGATOR | TXN_COMPLETION | 1191.27ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:38:48 | VAS-1792237124-6DE044EA5EAB | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 12:38:41 | VAS-1792237119-A2FF8A57CAD9 | AGGREGATOR | TXN_COMPLETION | 1481.72ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |
| 2026-10-17 | 12:38:38 | VAS-1792237114-FBF9EED4FA42 | TELCO | TXN_COMPLETION | 2144.02ms | 500.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 12:38:38 | VAS-1792237114-FBF9EED4FA42 | AGGREGATOR | TXN_COMPLETION | 1302.19ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 12:38:38 | VAS-1792237114-FBF9EED4FA42 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 12:38:30 | VAS-1792237109-27EC63062E64 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-17 | 12:38:27 | VAS-1792237104-E341098345A2 | TELCO | TXN_COMPLETION | 2183.03ms | 500.00ms | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 12:38:27 | VAS-1792237104-E341098345A2 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 12:38:15 | VAS-1792237095-279643E44A64 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | MoMo PSB | Primus VAS | Glo |