SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:34:06 | VAS-1792323245-B7F9ECBBC12C | AGGREGATOR | TXN_COMPLETION | 1086.06ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:33:58 | VAS-1792323237-ECB5EE8BF662 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Kuda MFB | Primus VAS | MTN |
| 2026-10-18 | 12:33:51 | VAS-1792323230-8C9E1E65FDE1 | AGGREGATOR | TXN_COMPLETION | 1142.62ms | 400.00ms | Palmpay | Primus VAS | MTN |
| 2026-10-18 | 12:33:43 | VAS-1792323222-D214E8231005 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | GTBank | NexBridge | Airtel |
| 2026-10-18 | 12:33:36 | VAS-1792323215-A3B1C5376258 | AGGREGATOR | TXN_COMPLETION | 1352.08ms | 400.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 12:33:36 | VAS-1792323215-A3B1C5376258 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 12:33:30 | VAS-1792323207-AC7B871F8566 | TELCO | TXN_COMPLETION | 2397.60ms | 500.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 12:33:30 | VAS-1792323207-AC7B871F8566 | AGGREGATOR | TXN_COMPLETION | 409.03ms | 400.00ms | Stanbic IBTC | Primus VAS | Glo |
| 2026-10-18 | 12:33:21 | VAS-1792323200-33CD2431605E | AGGREGATOR | TXN_COMPLETION | 405.35ms | 400.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:32:52 | VAS-1792323170-845C70E619A7 | AGGREGATOR | TXN_COMPLETION | 887.73ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:32:52 | VAS-1792323170-845C70E619A7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:32:44 | VAS-1792323163-983A0466AC09 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 12:32:07 | VAS-1792323126-4FD5B1BD7E2F | TELCO | TXN_COMPLETION | 1079.10ms | 500.00ms | Opay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 12:31:59 | VAS-1792323119-51B84CC0FE91 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | GTBank | Primus VAS | Glo |
| 2026-10-18 | 12:31:30 | VAS-1792323089-2F30E9F6B7A6 | TELCO | TXN_COMPLETION | 1315.24ms | 500.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 12:31:09 | VAS-1792323067-803D8CCFEFB4 | AGGREGATOR | TXN_COMPLETION | 1314.26ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 12:31:08 | VAS-1792323067-803D8CCFEFB4 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 12:30:45 | VAS-1792323045-8FB54380DB72 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-18 | 12:30:32 | VAS-1792323030-3811DBD7EF39 | AGGREGATOR | TXN_COMPLETION | 2143.09ms | 400.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:30:32 | VAS-1792323030-3811DBD7EF39 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |