SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261017-4345 | Oct 17 | Glo | Success Rate | 95.0% | 93.5% | 220 | QUEUED | CLOSED |
| SLB-20261017-4344 | Oct 17 | Airtel | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
| SLB-20261017-4343 | Oct 17 | MTN | Success Rate | 95.0% | 94.5% | 184 | QUEUED | CLOSED |
| SLB-20261016-4342 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 223 | QUEUED | OPEN |
| SLB-20261016-4341 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 194 | QUEUED | OPEN |
| SLB-20261016-4340 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 204 | QUEUED | OPEN |
| SLB-20261016-4339 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.3% | 191 | QUEUED | OPEN |
| SLB-20261016-4338 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 193 | QUEUED | OPEN |
| SLB-20261016-4337 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 224 | QUEUED | OPEN |
| SLB-20261016-4336 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 210 | QUEUED | OPEN |
| SLB-20261016-4335 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 185 | QUEUED | OPEN |
| SLB-20261016-4334 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4333 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4332 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 199 | QUEUED | CLOSED |
| SLB-20261016-4331 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4330 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 190 | QUEUED | CLOSED |
| SLB-20261016-4329 | Oct 16 | Glo | Success Rate | 95.0% | 93.4% | 226 | QUEUED | CLOSED |
| SLB-20261016-4328 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 212 | QUEUED | CLOSED |
| SLB-20261016-4327 | Oct 16 | MTN | Success Rate | 95.0% | 94.4% | 186 | QUEUED | CLOSED |
| SLB-20261016-4326 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 12:13:07 | VAS-1792321983-47D8B8C44A4D | AGGREGATOR | TXN_COMPLETION | 3853.24ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 12:13:07 | VAS-1792321983-47D8B8C44A4D | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 12:12:56 | VAS-1792321974-D8AD6470ABF7 | TELCO | TXN_COMPLETION | 1098.10ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:56 | VAS-1792321974-D8AD6470ABF7 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:47 | VAS-1792321967-DE945ED4A030 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | MTN |
| 2026-10-18 | 12:12:40 | VAS-1792321960-2F5F9887A91E | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Union Bank | Primus VAS | MTN |
| 2026-10-18 | 12:12:28 | VAS-1792321945-804E3A23ECAF | TELCO | TXN_COMPLETION | 2544.12ms | 500.00ms | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:12:28 | VAS-1792321945-804E3A23ECAF | MERCHANT | TXN_COMPLETION | 34.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-18 | 12:12:22 | VAS-1792321937-C069A4605929 | TELCO | TXN_COMPLETION | 2053.94ms | 500.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:22 | VAS-1792321937-C069A4605929 | AGGREGATOR | TXN_COMPLETION | 2008.22ms | 400.00ms | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:22 | VAS-1792321937-C069A4605929 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 12:12:13 | VAS-1792321930-8A6787F8C833 | AGGREGATOR | TXN_COMPLETION | 2508.83ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 12:12:13 | VAS-1792321930-8A6787F8C833 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 12:12:04 | VAS-1792321923-9CF28153E0FD | TELCO | TXN_COMPLETION | 1101.73ms | 500.00ms | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:12:04 | VAS-1792321923-9CF28153E0FD | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Union Bank | NexBridge | MTN |
| 2026-10-18 | 12:11:56 | VAS-1792321915-09855666CB97 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-18 | 12:11:20 | VAS-1792321878-04731893E997 | AGGREGATOR | TXN_COMPLETION | 1214.09ms | 400.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:11:20 | VAS-1792321878-04731893E997 | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 12:10:58 | VAS-1792321856-CAA4342BD7B1 | AGGREGATOR | TXN_COMPLETION | 2033.28ms | 400.00ms | Palmpay | NexBridge | Airtel |
| 2026-10-18 | 12:10:58 | VAS-1792321856-CAA4342BD7B1 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Palmpay | NexBridge | Airtel |