SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4325 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4324 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4323 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4322 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 191 | QUEUED | CLOSED |
| SLB-20261016-4321 | Oct 16 | Glo | Success Rate | 95.0% | 93.5% | 223 | QUEUED | CLOSED |
| SLB-20261016-4320 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4319 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 193 | QUEUED | CLOSED |
| SLB-20261016-4318 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 228 | QUEUED | CLOSED |
| SLB-20261016-4317 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4316 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 201 | QUEUED | CLOSED |
| SLB-20261016-4315 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4314 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261016-4313 | Oct 16 | Glo | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4312 | Oct 16 | Airtel | Success Rate | 95.0% | 93.4% | 217 | QUEUED | CLOSED |
| SLB-20261016-4311 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4310 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 227 | QUEUED | CLOSED |
| SLB-20261016-4309 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 197 | QUEUED | CLOSED |
| SLB-20261016-4308 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261016-4307 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 201 | QUEUED | CLOSED |
| SLB-20261016-4306 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 191 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 09:42:25 | VAS-1792312944-7D5B8D50B4FA | MERCHANT | TXN_COMPLETION | 28.00s | 5.00s | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 09:41:57 | VAS-1792312914-87AB985DA170 | TELCO | TXN_COMPLETION | 2327.64ms | 500.00ms | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:41:57 | VAS-1792312914-87AB985DA170 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-18 | 09:41:48 | VAS-1792312907-06BA9EB1B379 | TELCO | TXN_COMPLETION | 759.51ms | 500.00ms | Stanbic IBTC | NexBridge | Airtel |
| 2026-10-18 | 09:41:34 | VAS-1792312892-9447BBAAC417 | AGGREGATOR | TXN_COMPLETION | 1454.65ms | 400.00ms | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:41:27 | VAS-1792312887-2702F6A34EA7 | AGGREGATOR | TXN_COMPLETION | 1006.07ms | 400.00ms | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:41:27 | VAS-1792312887-2702F6A34EA7 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | FirstBank | Telcos Direct | Airtel |
| 2026-10-18 | 09:40:41 | VAS-1792312840-66F7FDD1B095 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | Primus VAS | Airtel |
| 2026-10-18 | 09:40:34 | VAS-1792312833-1B07C1D0A839 | AGGREGATOR | TXN_COMPLETION | 689.02ms | 400.00ms | Access Bank | NexBridge | Airtel |
| 2026-10-18 | 09:40:20 | VAS-1792312818-D3D23C4C009C | AGGREGATOR | TXN_COMPLETION | 1050.40ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:40:20 | VAS-1792312818-D3D23C4C009C | MERCHANT | TXN_COMPLETION | 29.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-18 | 09:39:49 | VAS-1792312789-1C2350CC5494 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | Cordis Telcom | MTN |
| 2026-10-18 | 09:39:43 | VAS-1792312781-8625179B1BD5 | AGGREGATOR | TXN_COMPLETION | 1833.41ms | 400.00ms | MoMo PSB | Telcos Direct | Glo |
| 2026-10-18 | 09:39:29 | VAS-1792312767-B4B2504517C9 | AGGREGATOR | TXN_COMPLETION | 2046.58ms | 400.00ms | Access Bank | Primus VAS | Glo |
| 2026-10-18 | 09:38:51 | VAS-1792312729-BBD55B23BE12 | AGGREGATOR | TXN_COMPLETION | 1442.52ms | 400.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-18 | 09:38:28 | VAS-1792312707-A7808BC9FD5F | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 09:38:21 | VAS-1792312700-A239C517F5A3 | AGGREGATOR | TXN_COMPLETION | 1203.16ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:38:21 | VAS-1792312700-A239C517F5A3 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 09:38:00 | VAS-1792312677-17F9EF89D9F5 | AGGREGATOR | TXN_COMPLETION | 1935.12ms | 400.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 09:37:44 | VAS-1792312663-D962D08BD8CA | AGGREGATOR | TXN_COMPLETION | 725.55ms | 400.00ms | Opay | NexBridge | MTN |