SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4325 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4324 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4323 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4322 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 191 | QUEUED | CLOSED |
| SLB-20261016-4321 | Oct 16 | Glo | Success Rate | 95.0% | 93.5% | 223 | QUEUED | CLOSED |
| SLB-20261016-4320 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4319 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 193 | QUEUED | CLOSED |
| SLB-20261016-4318 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 228 | QUEUED | CLOSED |
| SLB-20261016-4317 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4316 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 201 | QUEUED | CLOSED |
| SLB-20261016-4315 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4314 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261016-4313 | Oct 16 | Glo | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4312 | Oct 16 | Airtel | Success Rate | 95.0% | 93.4% | 217 | QUEUED | CLOSED |
| SLB-20261016-4311 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4310 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 227 | QUEUED | CLOSED |
| SLB-20261016-4309 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 197 | QUEUED | CLOSED |
| SLB-20261016-4308 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261016-4307 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 201 | QUEUED | CLOSED |
| SLB-20261016-4306 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 191 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 15:47:34 | VAS-1792334852-9307A9E9AE1F | AGGREGATOR | TXN_COMPLETION | 1303.31ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 15:47:34 | VAS-1792334852-9307A9E9AE1F | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-18 | 15:47:25 | VAS-1792334845-01E82971EED6 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | FirstBank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:46:42 | VAS-1792334800-FE9338804D32 | AGGREGATOR | TXN_COMPLETION | 1865.53ms | 400.00ms | Kuda MFB | NexBridge | Glo |
| 2026-10-18 | 15:46:36 | VAS-1792334793-EF292D885BED | AGGREGATOR | TXN_COMPLETION | 2308.39ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:46:19 | VAS-1792334778-5A0BC29E5009 | AGGREGATOR | TXN_COMPLETION | 966.66ms | 400.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 15:46:19 | VAS-1792334778-5A0BC29E5009 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 15:46:05 | VAS-1792334763-4A671C05147D | TELCO | TXN_COMPLETION | 835.24ms | 500.00ms | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:46:04 | VAS-1792334763-4A671C05147D | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | 9Mobile |
| 2026-10-18 | 15:46:01 | VAS-1792334756-B1D8F68EED03 | TELCO | TXN_COMPLETION | 2578.25ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 15:46:01 | VAS-1792334756-B1D8F68EED03 | AGGREGATOR | TXN_COMPLETION | 2188.31ms | 400.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 15:46:01 | VAS-1792334756-B1D8F68EED03 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-18 | 15:45:42 | VAS-1792334741-5F14AC6BD5D9 | AGGREGATOR | TXN_COMPLETION | 431.81ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 15:45:36 | VAS-1792334736-2BB496B8F533 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 15:45:27 | VAS-1792334726-5224BDE08C42 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Union Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 15:45:19 | VAS-1792334719-05F175222C87 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 15:45:06 | VAS-1792334704-EA4941F828FB | TELCO | TXN_COMPLETION | 1143.69ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 15:45:06 | VAS-1792334704-EA4941F828FB | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 15:44:57 | VAS-1792334697-BBCB5E810E3B | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 15:44:51 | VAS-1792334689-B9B81014CD42 | TELCO | TXN_COMPLETION | 655.53ms | 500.00ms | Access Bank | NexBridge | Glo |