SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4325 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4324 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 198 | QUEUED | CLOSED |
| SLB-20261016-4323 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4322 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 191 | QUEUED | CLOSED |
| SLB-20261016-4321 | Oct 16 | Glo | Success Rate | 95.0% | 93.5% | 223 | QUEUED | CLOSED |
| SLB-20261016-4320 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4319 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 193 | QUEUED | CLOSED |
| SLB-20261016-4318 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 228 | QUEUED | CLOSED |
| SLB-20261016-4317 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4316 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.8% | 201 | QUEUED | CLOSED |
| SLB-20261016-4315 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4314 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261016-4313 | Oct 16 | Glo | Success Rate | 95.0% | 93.5% | 222 | QUEUED | CLOSED |
| SLB-20261016-4312 | Oct 16 | Airtel | Success Rate | 95.0% | 93.4% | 217 | QUEUED | CLOSED |
| SLB-20261016-4311 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 195 | QUEUED | CLOSED |
| SLB-20261016-4310 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 227 | QUEUED | CLOSED |
| SLB-20261016-4309 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 197 | QUEUED | CLOSED |
| SLB-20261016-4308 | Oct 16 | NexBridge | Success Rate | 95.0% | 93.9% | 196 | QUEUED | CLOSED |
| SLB-20261016-4307 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 201 | QUEUED | CLOSED |
| SLB-20261016-4306 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.1% | 191 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:45:24 | VAS-1792277124-BEF169A3FB1E | TELCO | TXN_COMPLETION | 666.87ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:15 | VAS-1792277110-97D85CF94D1D | TELCO | TXN_COMPLETION | 2229.41ms | 500.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:15 | VAS-1792277110-97D85CF94D1D | AGGREGATOR | TXN_COMPLETION | 2405.14ms | 400.00ms | GTBank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:45:06 | VAS-1792277105-DCC2646EE255 | AGGREGATOR | TXN_COMPLETION | 446.34ms | 400.00ms | Opay | NexBridge | Glo |
| 2026-10-17 | 23:45:03 | VAS-1792277100-45AB1A2F0214 | TELCO | TXN_COMPLETION | 2285.05ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:45:03 | VAS-1792277100-45AB1A2F0214 | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | MoMo PSB | NexBridge | 9Mobile |
| 2026-10-17 | 23:44:57 | VAS-1792277096-B10984CC5431 | AGGREGATOR | TXN_COMPLETION | 1771.53ms | 400.00ms | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:44:57 | VAS-1792277096-B10984CC5431 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | FirstBank | Cordis Telcom | MTN |
| 2026-10-17 | 23:44:46 | VAS-1792277086-14140DD53D2E | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Primus VAS | Glo |
| 2026-10-17 | 23:44:41 | VAS-1792277081-1B6210517A18 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:44:38 | VAS-1792277076-FB9C212BE5D3 | AGGREGATOR | TXN_COMPLETION | 1532.24ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:44:38 | VAS-1792277076-FB9C212BE5D3 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:44:31 | VAS-1792277071-5BCAF1F9BCC7 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:27 | VAS-1792277066-355EDA9E859D | TELCO | TXN_COMPLETION | 721.90ms | 500.00ms | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:44:27 | VAS-1792277066-355EDA9E859D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Telcos Direct | MTN |
| 2026-10-17 | 23:44:18 | VAS-1792277056-05DBDF8E8817 | AGGREGATOR | TXN_COMPLETION | 1571.34ms | 400.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-17 | 23:44:14 | VAS-1790313103-82A7D0F17F56 | AGGREGATOR | TXN_COMPLETION | 1814.89ms | 400.00ms | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:14 | VAS-1790313103-82A7D0F17F56 | MERCHANT | TXN_COMPLETION | 1963952.00s | 5.00s | FirstBank | Primus VAS | MTN |
| 2026-10-17 | 23:44:12 | VAS-1792277051-34D21E00178A | AGGREGATOR | TXN_COMPLETION | 1137.31ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 23:43:58 | VAS-1792277036-37AEB1182511 | TELCO | TXN_COMPLETION | 718.45ms | 500.00ms | MoMo PSB | NexBridge | 9Mobile |