SLA Monitor

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SLA Monitor

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Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026

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SLA Breach Rate Trend (30DAYS)

Low breach rate
Elevated
Incident / breach

Reseller Uptime SLA

Floor: 99.5%
Telcos Direct Uptime
99.9%
Primus VAS Uptime
99.7%
SwiftRoute Uptime
98.8%
NexBridge Uptime
99.6%
Cordis Uptime
99.5%

SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.

SLA Rating Key

A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%

SLA Breach Log (This month)

REF DATE PARTY METRIC BREACHED THRESHOLD ACTUAL TRANSACTIONS AFFECTED NCC NOTICE STATUS
SLB-20261016-4325 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 197 QUEUED CLOSED
SLB-20261016-4324 Oct 16 NexBridge Success Rate 95.0% 93.9% 198 QUEUED CLOSED
SLB-20261016-4323 Oct 16 Primus VAS Success Rate 95.0% 94.0% 200 QUEUED CLOSED
SLB-20261016-4322 Oct 16 9Mobile Success Rate 95.0% 94.1% 191 QUEUED CLOSED
SLB-20261016-4321 Oct 16 Glo Success Rate 95.0% 93.5% 223 QUEUED CLOSED
SLB-20261016-4320 Oct 16 Airtel Success Rate 95.0% 93.6% 213 QUEUED CLOSED
SLB-20261016-4319 Oct 16 MTN Success Rate 95.0% 94.2% 193 QUEUED CLOSED
SLB-20261016-4318 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 228 QUEUED CLOSED
SLB-20261016-4317 Oct 16 Cordis Telcom Success Rate 95.0% 94.0% 197 QUEUED CLOSED
SLB-20261016-4316 Oct 16 NexBridge Success Rate 95.0% 93.8% 201 QUEUED CLOSED
SLB-20261016-4315 Oct 16 Primus VAS Success Rate 95.0% 94.0% 200 QUEUED CLOSED
SLB-20261016-4314 Oct 16 9Mobile Success Rate 95.0% 94.1% 192 QUEUED CLOSED
SLB-20261016-4313 Oct 16 Glo Success Rate 95.0% 93.5% 222 QUEUED CLOSED
SLB-20261016-4312 Oct 16 Airtel Success Rate 95.0% 93.4% 217 QUEUED CLOSED
SLB-20261016-4311 Oct 16 MTN Success Rate 95.0% 94.2% 195 QUEUED CLOSED
SLB-20261016-4310 Oct 16 Telcos Direct Success Rate 95.0% 93.4% 227 QUEUED CLOSED
SLB-20261016-4309 Oct 16 Cordis Telcom Success Rate 95.0% 94.1% 197 QUEUED CLOSED
SLB-20261016-4308 Oct 16 NexBridge Success Rate 95.0% 93.9% 196 QUEUED CLOSED
SLB-20261016-4307 Oct 16 Primus VAS Success Rate 95.0% 94.0% 201 QUEUED CLOSED
SLB-20261016-4306 Oct 16 9Mobile Success Rate 95.0% 94.1% 191 QUEUED CLOSED

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Transaction Completion Breaches (Per Transaction)

DATE TIME TRANSACTION ID PARTY METRIC ACTUAL THRESHOLD MERCHANT RESELLER TELCO
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 AGGREGATOR TXN_COMPLETION 2358.64ms 400.00ms Union Bank NexBridge Glo
2026-10-17 20:23:04 VAS-1792264979-5A2548D17465 MERCHANT TXN_COMPLETION 34.00s 5.00s Union Bank NexBridge Glo
2026-10-17 20:22:56 VAS-1792264974-E08D2FFBB80B TELCO TXN_COMPLETION 1330.67ms 500.00ms MoMo PSB Telcos Direct Airtel
2026-10-17 20:22:51 VAS-1792264969-FE3AE969758E TELCO TXN_COMPLETION 1206.90ms 500.00ms Union Bank Primus VAS MTN
2026-10-17 20:22:51 VAS-1792264969-FE3AE969758E MERCHANT TXN_COMPLETION 10.00s 5.00s Union Bank Primus VAS MTN
2026-10-17 20:22:41 VAS-1792264960-3EE211E76172 TELCO TXN_COMPLETION 1417.71ms 500.00ms Opay Telcos Direct Airtel
2026-10-17 20:22:41 VAS-1792264960-3EE211E76172 MERCHANT TXN_COMPLETION 13.00s 5.00s Opay Telcos Direct Airtel
2026-10-17 20:22:25 VAS-1792264945-5DAB0C18F0DD MERCHANT TXN_COMPLETION 12.00s 5.00s FirstBank Cordis Telcom Airtel
2026-10-17 20:22:22 VAS-1792264940-405D61FE02B1 AGGREGATOR TXN_COMPLETION 2198.47ms 400.00ms Palmpay NexBridge Airtel
2026-10-17 20:22:22 VAS-1792264940-405D61FE02B1 MERCHANT TXN_COMPLETION 24.00s 5.00s Palmpay NexBridge Airtel
2026-10-17 20:22:17 VAS-1792264935-270BDEE8CC26 TELCO TXN_COMPLETION 1285.52ms 500.00ms Opay Primus VAS 9Mobile
2026-10-17 20:22:17 VAS-1792264935-270BDEE8CC26 MERCHANT TXN_COMPLETION 7.00s 5.00s Opay Primus VAS 9Mobile
2026-10-17 20:22:13 VAS-1792264930-8BF3F5E282B3 AGGREGATOR TXN_COMPLETION 2549.00ms 400.00ms Kuda MFB Telcos Direct 9Mobile
2026-10-17 20:22:13 VAS-1792264930-8BF3F5E282B3 MERCHANT TXN_COMPLETION 8.00s 5.00s Kuda MFB Telcos Direct 9Mobile
2026-10-17 20:21:48 VAS-1792264906-76E88E740020 AGGREGATOR TXN_COMPLETION 2257.18ms 400.00ms MoMo PSB Primus VAS Airtel
2026-10-17 20:21:48 VAS-1792264906-76E88E740020 MERCHANT TXN_COMPLETION 7.00s 5.00s MoMo PSB Primus VAS Airtel
2026-10-17 20:21:17 VAS-1792264876-31EF3721E527 TELCO TXN_COMPLETION 1163.58ms 500.00ms Access Bank NexBridge Airtel
2026-10-17 20:21:17 VAS-1792264876-31EF3721E527 MERCHANT TXN_COMPLETION 6.00s 5.00s Access Bank NexBridge Airtel
2026-10-17 20:21:03 VAS-1792264862-E50F613F7C58 TELCO TXN_COMPLETION 1503.87ms 500.00ms Opay NexBridge Glo
2026-10-17 20:20:59 VAS-1792264856-131AC949AE3C TELCO TXN_COMPLETION 1915.81ms 500.00ms Access Bank Telcos Direct MTN

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