SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4305 | Oct 16 | Glo | Success Rate | 95.0% | 93.6% | 220 | QUEUED | CLOSED |
| SLB-20261016-4304 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 214 | QUEUED | CLOSED |
| SLB-20261016-4303 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 196 | QUEUED | CLOSED |
| SLB-20261016-4302 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.2% | 231 | QUEUED | CLOSED |
| SLB-20261016-4301 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 194 | QUEUED | CLOSED |
| SLB-20261016-4300 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261016-4299 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 202 | QUEUED | CLOSED |
| SLB-20261016-4298 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261016-4297 | Oct 16 | Glo | Success Rate | 95.0% | 93.7% | 216 | QUEUED | CLOSED |
| SLB-20261016-4296 | Oct 16 | Airtel | Success Rate | 95.0% | 93.7% | 210 | QUEUED | CLOSED |
| SLB-20261016-4295 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 196 | QUEUED | CLOSED |
| SLB-20261016-4294 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.3% | 229 | QUEUED | CLOSED |
| SLB-20261016-4293 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 195 | QUEUED | CLOSED |
| SLB-20261016-4292 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261016-4291 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4290 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4289 | Oct 16 | Glo | Success Rate | 95.0% | 93.9% | 211 | QUEUED | CLOSED |
| SLB-20261016-4288 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4287 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 198 | QUEUED | CLOSED |
| SLB-20261016-4286 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 06:07:42 | VAS-1792300060-75B36935AFBF | AGGREGATOR | TXN_COMPLETION | 1281.17ms | 400.00ms | Palmpay | Primus VAS | Glo |
| 2026-10-18 | 06:07:32 | VAS-1792300050-8CC1BCCF9EE6 | AGGREGATOR | TXN_COMPLETION | 1400.65ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:07:32 | VAS-1792300050-8CC1BCCF9EE6 | MERCHANT | TXN_COMPLETION | 20.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 06:07:26 | VAS-1792300046-0DD5AF13034C | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Stanbic IBTC | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:07:25 | VAS-1792300041-75C1D03D3373 | AGGREGATOR | TXN_COMPLETION | 1270.32ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-18 | 06:07:25 | VAS-1792300041-75C1D03D3373 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Primus VAS | MTN |
| 2026-10-18 | 06:06:53 | VAS-1792300011-D26B99422FDA | AGGREGATOR | TXN_COMPLETION | 2152.62ms | 400.00ms | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 06:06:53 | VAS-1792300011-D26B99422FDA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 06:06:47 | VAS-1792300006-0840D838389E | TELCO | TXN_COMPLETION | 875.90ms | 500.00ms | Palmpay | Cordis Telcom | Airtel |
| 2026-10-18 | 06:06:34 | VAS-1792299991-51F22D43EBC4 | TELCO | TXN_COMPLETION | 1976.12ms | 500.00ms | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:06:34 | VAS-1792299991-51F22D43EBC4 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | NexBridge | 9Mobile |
| 2026-10-18 | 06:06:27 | VAS-1792299987-C9BE66CF0D00 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 06:06:25 | VAS-1792299982-B6AD127ED90F | TELCO | TXN_COMPLETION | 1998.62ms | 500.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:06:25 | VAS-1792299982-B6AD127ED90F | AGGREGATOR | TXN_COMPLETION | 1471.10ms | 400.00ms | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:06:25 | VAS-1792299982-B6AD127ED90F | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 06:06:19 | VAS-1792299977-9C2D331D4EBE | TELCO | TXN_COMPLETION | 1220.35ms | 500.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:06:19 | VAS-1792299977-9C2D331D4EBE | AGGREGATOR | TXN_COMPLETION | 1017.20ms | 400.00ms | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:06:19 | VAS-1792299977-9C2D331D4EBE | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 06:06:00 | VAS-1792299957-B73BA3E9B607 | AGGREGATOR | TXN_COMPLETION | 2021.70ms | 400.00ms | MoMo PSB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 06:06:00 | VAS-1792299957-B73BA3E9B607 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | MoMo PSB | Cordis Telcom | 9Mobile |