SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4305 | Oct 16 | Glo | Success Rate | 95.0% | 93.6% | 220 | QUEUED | CLOSED |
| SLB-20261016-4304 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 214 | QUEUED | CLOSED |
| SLB-20261016-4303 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 196 | QUEUED | CLOSED |
| SLB-20261016-4302 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.2% | 231 | QUEUED | CLOSED |
| SLB-20261016-4301 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 194 | QUEUED | CLOSED |
| SLB-20261016-4300 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.1% | 189 | QUEUED | CLOSED |
| SLB-20261016-4299 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 202 | QUEUED | CLOSED |
| SLB-20261016-4298 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 194 | QUEUED | CLOSED |
| SLB-20261016-4297 | Oct 16 | Glo | Success Rate | 95.0% | 93.7% | 216 | QUEUED | CLOSED |
| SLB-20261016-4296 | Oct 16 | Airtel | Success Rate | 95.0% | 93.7% | 210 | QUEUED | CLOSED |
| SLB-20261016-4295 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 196 | QUEUED | CLOSED |
| SLB-20261016-4294 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.3% | 229 | QUEUED | CLOSED |
| SLB-20261016-4293 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.1% | 195 | QUEUED | CLOSED |
| SLB-20261016-4292 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.1% | 192 | QUEUED | CLOSED |
| SLB-20261016-4291 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4290 | Oct 16 | 9Mobile | Success Rate | 95.0% | 94.0% | 197 | QUEUED | CLOSED |
| SLB-20261016-4289 | Oct 16 | Glo | Success Rate | 95.0% | 93.9% | 211 | QUEUED | CLOSED |
| SLB-20261016-4288 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4287 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 198 | QUEUED | CLOSED |
| SLB-20261016-4286 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 225 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 14:36:02 | VAS-1792244160-3171B5347B0A | MERCHANT | TXN_COMPLETION | 30.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-17 | 14:35:57 | VAS-1792244155-887FBFF89A55 | AGGREGATOR | TXN_COMPLETION | 1563.62ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:35:57 | VAS-1792244155-887FBFF89A55 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 14:35:51 | VAS-1792244151-D9AEDD9507EC | AGGREGATOR | TXN_COMPLETION | 716.41ms | 400.00ms | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 14:35:51 | VAS-1792244151-D9AEDD9507EC | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-17 | 14:35:36 | VAS-1792244136-04DDB3CD4D40 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-17 | 14:35:31 | VAS-1792244131-17F4651D2EA6 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Palmpay | NexBridge | 9Mobile |
| 2026-10-17 | 14:35:30 | VAS-1792244126-2930FCF42E82 | TELCO | TXN_COMPLETION | 2334.44ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:30 | VAS-1792244126-2930FCF42E82 | AGGREGATOR | TXN_COMPLETION | 2024.08ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:30 | VAS-1792244126-2930FCF42E82 | MERCHANT | TXN_COMPLETION | 35.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:24 | VAS-1792244124-8F3AAB761DEE | TELCO | TXN_COMPLETION | 1307.78ms | 500.00ms | Opay | NexBridge | 9Mobile |
| 2026-10-17 | 14:35:07 | VAS-1792244106-14E93B8C4F89 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Union Bank | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:03 | VAS-1792244102-50A8D360B5F3 | AGGREGATOR | TXN_COMPLETION | 439.58ms | 400.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:35:01 | VAS-1792244097-8654E7ABB96B | TELCO | TXN_COMPLETION | 2130.77ms | 500.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:35:01 | VAS-1792244097-8654E7ABB96B | AGGREGATOR | TXN_COMPLETION | 2494.15ms | 400.00ms | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:35:01 | VAS-1792244097-8654E7ABB96B | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | Telcos Direct | Airtel |
| 2026-10-17 | 14:34:53 | VAS-1792244092-8224208AE485 | TELCO | TXN_COMPLETION | 1032.50ms | 500.00ms | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:34:53 | VAS-1792244092-8224208AE485 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Cordis Telcom | 9Mobile |
| 2026-10-17 | 14:34:42 | VAS-1792244082-06CC2D2229E3 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Cordis Telcom | Airtel |
| 2026-10-17 | 14:34:38 | VAS-1792244077-8D7D51620696 | TELCO | TXN_COMPLETION | 1098.36ms | 500.00ms | FirstBank | Primus VAS | MTN |