SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4285 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261016-4284 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4283 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4282 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 204 | QUEUED | CLOSED |
| SLB-20261016-4281 | Oct 16 | Glo | Success Rate | 95.0% | 94.1% | 203 | QUEUED | CLOSED |
| SLB-20261016-4280 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4279 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 194 | QUEUED | CLOSED |
| SLB-20261016-4278 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4277 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4276 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 190 | QUEUED | CLOSED |
| SLB-20261016-4275 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4274 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 203 | QUEUED | CLOSED |
| SLB-20261016-4273 | Oct 16 | Glo | Success Rate | 95.0% | 94.0% | 204 | QUEUED | CLOSED |
| SLB-20261016-4272 | Oct 16 | Airtel | Success Rate | 95.0% | 93.7% | 211 | QUEUED | CLOSED |
| SLB-20261016-4271 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 199 | QUEUED | CLOSED |
| SLB-20261016-4270 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4269 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 204 | QUEUED | CLOSED |
| SLB-20261016-4268 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
| SLB-20261016-4267 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.8% | 209 | QUEUED | CLOSED |
| SLB-20261016-4266 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 07:04:27 | VAS-1792303467-ED84C3520724 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 07:04:27 | VAS-1792303461-A3AC148E1115 | TELCO | TXN_COMPLETION | 2377.86ms | 500.00ms | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:04:27 | VAS-1792303461-A3AC148E1115 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | Airtel |
| 2026-10-18 | 07:04:08 | VAS-1792303446-AF0241CF61AB | TELCO | TXN_COMPLETION | 1669.96ms | 500.00ms | GTBank | NexBridge | Glo |
| 2026-10-18 | 07:04:08 | VAS-1792303446-AF0241CF61AB | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 07:04:02 | VAS-1792303441-FCF88EB5FDCF | MERCHANT | TXN_COMPLETION | 17.00s | 5.00s | Opay | Telcos Direct | MTN |
| 2026-10-18 | 07:03:34 | VAS-1792303412-028C7EE4C9A2 | TELCO | TXN_COMPLETION | 1714.95ms | 500.00ms | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 07:03:34 | VAS-1792303412-028C7EE4C9A2 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Cordis Telcom | Airtel |
| 2026-10-18 | 07:03:08 | VAS-1792303387-1396E6E21FBE | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Primus VAS | 9Mobile |
| 2026-10-18 | 07:03:04 | VAS-1792303382-F89A4131EFFD | AGGREGATOR | TXN_COMPLETION | 1692.17ms | 400.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-18 | 07:03:00 | VAS-1792303377-84900B6DFC0B | AGGREGATOR | TXN_COMPLETION | 2260.14ms | 400.00ms | FirstBank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:02:53 | VAS-1792303372-1107203BFC08 | MERCHANT | TXN_COMPLETION | 36.00s | 5.00s | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-18 | 07:02:50 | VAS-1792303367-997361CC56BF | TELCO | TXN_COMPLETION | 2034.99ms | 500.00ms | Opay | Primus VAS | Airtel |
| 2026-10-18 | 07:02:50 | VAS-1792303367-997361CC56BF | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | Opay | Primus VAS | Airtel |
| 2026-10-18 | 07:02:39 | VAS-1792303357-C3CB1FFDFBDE | AGGREGATOR | TXN_COMPLETION | 1580.27ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:02:39 | VAS-1792303357-C3CB1FFDFBDE | MERCHANT | TXN_COMPLETION | 19.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 07:02:35 | VAS-1792303353-F374F07FBFED | TELCO | TXN_COMPLETION | 2363.17ms | 500.00ms | Opay | NexBridge | MTN |
| 2026-10-18 | 07:02:35 | VAS-1792303353-F374F07FBFED | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Opay | NexBridge | MTN |
| 2026-10-18 | 07:02:28 | VAS-1792303348-0C652F4D4C80 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Palmpay | Primus VAS | 9Mobile |
| 2026-10-18 | 07:02:18 | VAS-1792303333-E5C7E8903E4C | TELCO | TXN_COMPLETION | 2594.66ms | 500.00ms | Kuda MFB | NexBridge | Glo |