SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4285 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261016-4284 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4283 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4282 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 204 | QUEUED | CLOSED |
| SLB-20261016-4281 | Oct 16 | Glo | Success Rate | 95.0% | 94.1% | 203 | QUEUED | CLOSED |
| SLB-20261016-4280 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4279 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 194 | QUEUED | CLOSED |
| SLB-20261016-4278 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4277 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4276 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 190 | QUEUED | CLOSED |
| SLB-20261016-4275 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4274 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 203 | QUEUED | CLOSED |
| SLB-20261016-4273 | Oct 16 | Glo | Success Rate | 95.0% | 94.0% | 204 | QUEUED | CLOSED |
| SLB-20261016-4272 | Oct 16 | Airtel | Success Rate | 95.0% | 93.7% | 211 | QUEUED | CLOSED |
| SLB-20261016-4271 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 199 | QUEUED | CLOSED |
| SLB-20261016-4270 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4269 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 204 | QUEUED | CLOSED |
| SLB-20261016-4268 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
| SLB-20261016-4267 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.8% | 209 | QUEUED | CLOSED |
| SLB-20261016-4266 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 04:23:31 | VAS-1792293809-5F50C90BA3FC | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | NexBridge | MTN |
| 2026-10-18 | 04:22:37 | VAS-1792293755-118F5530BA82 | AGGREGATOR | TXN_COMPLETION | 1470.36ms | 400.00ms | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:37 | VAS-1792293755-118F5530BA82 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Union Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:31 | VAS-1792293750-6E7F4D3C7BDC | TELCO | TXN_COMPLETION | 1239.62ms | 500.00ms | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:22:31 | VAS-1792293750-6E7F4D3C7BDC | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Stanbic IBTC | Cordis Telcom | Airtel |
| 2026-10-18 | 04:22:27 | VAS-1792293745-8A86D5F1987D | AGGREGATOR | TXN_COMPLETION | 1973.53ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:27 | VAS-1792293745-8A86D5F1987D | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 04:22:17 | VAS-1792293735-813035BB0DFD | TELCO | TXN_COMPLETION | 1222.92ms | 500.00ms | GTBank | Primus VAS | Glo |
| 2026-10-18 | 04:22:06 | VAS-1792293725-A10E7454A71A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | GTBank | NexBridge | Glo |
| 2026-10-18 | 04:22:01 | VAS-1792293720-99A0051C738E | MERCHANT | TXN_COMPLETION | 23.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-18 | 04:21:58 | VAS-1792293715-C5FE312157E1 | AGGREGATOR | TXN_COMPLETION | 2546.20ms | 400.00ms | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:21:58 | VAS-1792293715-C5FE312157E1 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | FirstBank | NexBridge | MTN |
| 2026-10-18 | 04:21:41 | VAS-1792293701-B3AA15EC20E2 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:36 | VAS-1792293696-6074A0C9A149 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:31 | VAS-1792293691-AE3EC4095D72 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Opay | Primus VAS | 9Mobile |
| 2026-10-18 | 04:21:17 | VAS-1792293676-15ABEAB5A0C9 | TELCO | TXN_COMPLETION | 795.66ms | 500.00ms | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:17 | VAS-1792293676-15ABEAB5A0C9 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Telcos Direct | 9Mobile |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | TELCO | TXN_COMPLETION | 2186.62ms | 500.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | AGGREGATOR | TXN_COMPLETION | 1948.98ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 04:21:15 | VAS-1792293671-6AA79800B0B7 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | FirstBank | Telcos Direct | Glo |