SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4285 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261016-4284 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4283 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4282 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 204 | QUEUED | CLOSED |
| SLB-20261016-4281 | Oct 16 | Glo | Success Rate | 95.0% | 94.1% | 203 | QUEUED | CLOSED |
| SLB-20261016-4280 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4279 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 194 | QUEUED | CLOSED |
| SLB-20261016-4278 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4277 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4276 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 190 | QUEUED | CLOSED |
| SLB-20261016-4275 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4274 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 203 | QUEUED | CLOSED |
| SLB-20261016-4273 | Oct 16 | Glo | Success Rate | 95.0% | 94.0% | 204 | QUEUED | CLOSED |
| SLB-20261016-4272 | Oct 16 | Airtel | Success Rate | 95.0% | 93.7% | 211 | QUEUED | CLOSED |
| SLB-20261016-4271 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 199 | QUEUED | CLOSED |
| SLB-20261016-4270 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4269 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 204 | QUEUED | CLOSED |
| SLB-20261016-4268 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
| SLB-20261016-4267 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.8% | 209 | QUEUED | CLOSED |
| SLB-20261016-4266 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 03:58:22 | VAS-1792292300-14E6AEA1D6B3 | TELCO | TXN_COMPLETION | 1484.12ms | 500.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:58:22 | VAS-1792292300-14E6AEA1D6B3 | AGGREGATOR | TXN_COMPLETION | 748.05ms | 400.00ms | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:58:22 | VAS-1792292300-14E6AEA1D6B3 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Access Bank | Cordis Telcom | 9Mobile |
| 2026-10-18 | 03:58:16 | VAS-1792292295-18BE201E41BB | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | FirstBank | Primus VAS | Glo |
| 2026-10-18 | 03:58:02 | VAS-1792292280-A60B349BB328 | TELCO | TXN_COMPLETION | 1352.72ms | 500.00ms | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:58:02 | VAS-1792292280-A60B349BB328 | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | GTBank | Primus VAS | 9Mobile |
| 2026-10-18 | 03:57:53 | VAS-1792292270-A49ED4AEE20B | TELCO | TXN_COMPLETION | 2044.62ms | 500.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:57:53 | VAS-1792292270-A49ED4AEE20B | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-18 | 03:57:46 | VAS-1792292265-410CDC7F5389 | MERCHANT | TXN_COMPLETION | 33.00s | 5.00s | MoMo PSB | NexBridge | Airtel |
| 2026-10-18 | 03:57:38 | VAS-1792292256-2EE43F5922A9 | TELCO | TXN_COMPLETION | 1872.59ms | 500.00ms | GTBank | Telcos Direct | Glo |
| 2026-10-18 | 03:57:34 | VAS-1792292251-58B3507F86AC | TELCO | TXN_COMPLETION | 2537.62ms | 500.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 03:57:34 | VAS-1792292251-58B3507F86AC | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-18 | 03:57:28 | VAS-1792292246-838D5B0BA28F | AGGREGATOR | TXN_COMPLETION | 1979.71ms | 400.00ms | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 03:57:28 | VAS-1792292246-838D5B0BA28F | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | FirstBank | Telcos Direct | Glo |
| 2026-10-18 | 03:57:18 | VAS-1792292236-577C1C8450BE | TELCO | TXN_COMPLETION | 1971.22ms | 500.00ms | Stanbic IBTC | Primus VAS | 9Mobile |
| 2026-10-18 | 03:57:11 | VAS-1792292231-7A84513A5396 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Stanbic IBTC | Telcos Direct | Airtel |
| 2026-10-18 | 03:57:09 | VAS-1792292226-08A9618D9399 | AGGREGATOR | TXN_COMPLETION | 2447.60ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:57:09 | VAS-1792292226-08A9618D9399 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-18 | 03:56:52 | VAS-1792292211-1DC5E738DCBD | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-18 | 03:56:43 | VAS-1792292202-66F957DA3860 | TELCO | TXN_COMPLETION | 1594.27ms | 500.00ms | Palmpay | Telcos Direct | MTN |