SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261016-4285 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 198 | QUEUED | CLOSED |
| SLB-20261016-4284 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 188 | QUEUED | CLOSED |
| SLB-20261016-4283 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4282 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 204 | QUEUED | CLOSED |
| SLB-20261016-4281 | Oct 16 | Glo | Success Rate | 95.0% | 94.1% | 203 | QUEUED | CLOSED |
| SLB-20261016-4280 | Oct 16 | Airtel | Success Rate | 95.0% | 93.6% | 213 | QUEUED | CLOSED |
| SLB-20261016-4279 | Oct 16 | MTN | Success Rate | 95.0% | 94.2% | 194 | QUEUED | CLOSED |
| SLB-20261016-4278 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4277 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 94.0% | 200 | QUEUED | CLOSED |
| SLB-20261016-4276 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.2% | 190 | QUEUED | CLOSED |
| SLB-20261016-4275 | Oct 16 | Primus VAS | Success Rate | 95.0% | 94.0% | 203 | QUEUED | CLOSED |
| SLB-20261016-4274 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.7% | 203 | QUEUED | CLOSED |
| SLB-20261016-4273 | Oct 16 | Glo | Success Rate | 95.0% | 94.0% | 204 | QUEUED | CLOSED |
| SLB-20261016-4272 | Oct 16 | Airtel | Success Rate | 95.0% | 93.7% | 211 | QUEUED | CLOSED |
| SLB-20261016-4271 | Oct 16 | MTN | Success Rate | 95.0% | 94.1% | 199 | QUEUED | CLOSED |
| SLB-20261016-4270 | Oct 16 | Telcos Direct | Success Rate | 95.0% | 93.4% | 224 | QUEUED | CLOSED |
| SLB-20261016-4269 | Oct 16 | Cordis Telcom | Success Rate | 95.0% | 93.9% | 204 | QUEUED | CLOSED |
| SLB-20261016-4268 | Oct 16 | NexBridge | Success Rate | 95.0% | 94.0% | 196 | QUEUED | CLOSED |
| SLB-20261016-4267 | Oct 16 | Primus VAS | Success Rate | 95.0% | 93.8% | 209 | QUEUED | CLOSED |
| SLB-20261016-4266 | Oct 16 | 9Mobile | Success Rate | 95.0% | 93.6% | 209 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 16:18:47 | VAS-1792250326-4A479DEDE0FA | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | MoMo PSB | Telcos Direct | Glo |
| 2026-10-17 | 16:18:42 | VAS-1792250321-414038F70DDD | AGGREGATOR | TXN_COMPLETION | 421.06ms | 400.00ms | Kuda MFB | Primus VAS | MTN |
| 2026-10-17 | 16:18:32 | VAS-1792250311-0EA7D303CEB3 | MERCHANT | TXN_COMPLETION | 31.00s | 5.00s | Stanbic IBTC | Primus VAS | Airtel |
| 2026-10-17 | 16:18:29 | VAS-1792250306-BEB4C869D4F4 | AGGREGATOR | TXN_COMPLETION | 2472.11ms | 400.00ms | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:18:29 | VAS-1792250306-BEB4C869D4F4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Telcos Direct | 9Mobile |
| 2026-10-17 | 16:18:22 | VAS-1792250301-AA80682A5137 | MERCHANT | TXN_COMPLETION | 25.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 16:18:13 | VAS-1792250292-647077959CBF | AGGREGATOR | TXN_COMPLETION | 788.73ms | 400.00ms | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 16:18:13 | VAS-1792250292-647077959CBF | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Stanbic IBTC | NexBridge | Glo |
| 2026-10-17 | 16:18:03 | VAS-1792250282-CED899ACD3A7 | AGGREGATOR | TXN_COMPLETION | 704.41ms | 400.00ms | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:18:03 | VAS-1792250282-CED899ACD3A7 | MERCHANT | TXN_COMPLETION | 26.00s | 5.00s | Access Bank | Telcos Direct | Glo |
| 2026-10-17 | 16:17:44 | VAS-1792250262-1057C84E7B5D | AGGREGATOR | TXN_COMPLETION | 2060.47ms | 400.00ms | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:17:44 | VAS-1792250262-1057C84E7B5D | MERCHANT | TXN_COMPLETION | 24.00s | 5.00s | Kuda MFB | Primus VAS | Airtel |
| 2026-10-17 | 16:17:38 | VAS-1792250257-4B303DC95261 | AGGREGATOR | TXN_COMPLETION | 820.80ms | 400.00ms | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 16:17:38 | VAS-1792250257-4B303DC95261 | MERCHANT | TXN_COMPLETION | 11.00s | 5.00s | Union Bank | Cordis Telcom | MTN |
| 2026-10-17 | 16:17:28 | VAS-1792250247-A55B8268E399 | AGGREGATOR | TXN_COMPLETION | 808.89ms | 400.00ms | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:17:28 | VAS-1792250247-A55B8268E399 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | GTBank | Primus VAS | Airtel |
| 2026-10-17 | 16:17:14 | VAS-1792250233-AF4AE19357AA | TELCO | TXN_COMPLETION | 781.09ms | 500.00ms | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:17:14 | VAS-1792250233-AF4AE19357AA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Palmpay | Primus VAS | Airtel |
| 2026-10-17 | 16:17:04 | VAS-1792250223-54D90B07879B | TELCO | TXN_COMPLETION | 599.93ms | 500.00ms | FirstBank | Primus VAS | Airtel |
| 2026-10-17 | 16:16:48 | VAS-1790417026-ADA99CE1FF5D | AGGREGATOR | TXN_COMPLETION | 412.49ms | 400.00ms | Stanbic IBTC | Telcos Direct | MTN |