SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4805 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4804 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.0% | 34 | QUEUED | CLOSED |
| SLB-20261019-4803 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 30 | QUEUED | CLOSED |
| SLB-20261019-4802 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 38 | QUEUED | CLOSED |
| SLB-20261019-4801 | Oct 19 | Glo | Success Rate | 95.0% | 93.2% | 37 | QUEUED | CLOSED |
| SLB-20261019-4800 | Oct 19 | Airtel | Success Rate | 95.0% | 94.0% | 33 | QUEUED | CLOSED |
| SLB-20261019-4799 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 36 | QUEUED | CLOSED |
| SLB-20261019-4798 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.1% | 44 | QUEUED | CLOSED |
| SLB-20261019-4797 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 46 | QUEUED | CLOSED |
| SLB-20261019-4796 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 36 | QUEUED | CLOSED |
| SLB-20261019-4795 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 35 | QUEUED | CLOSED |
| SLB-20261019-4794 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4793 | Oct 19 | Glo | Success Rate | 95.0% | 93.5% | 40 | QUEUED | CLOSED |
| SLB-20261019-4792 | Oct 19 | Airtel | Success Rate | 95.0% | 94.3% | 37 | QUEUED | CLOSED |
| SLB-20261019-4791 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 38 | QUEUED | CLOSED |
| SLB-20261019-4790 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 92.8% | 52 | QUEUED | CLOSED |
| SLB-20261019-4789 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4788 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.1% | 43 | QUEUED | CLOSED |
| SLB-20261019-4787 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.7% | 43 | QUEUED | CLOSED |
| SLB-20261019-4786 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 55 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-18 | 05:52:43 | VAS-1792299161-69A567963D37 | AGGREGATOR | TXN_COMPLETION | 2353.54ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:52:43 | VAS-1792299161-69A567963D37 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-18 | 05:52:37 | VAS-1792299156-ACB7524A36A5 | AGGREGATOR | TXN_COMPLETION | 833.79ms | 400.00ms | GTBank | NexBridge | 9Mobile |
| 2026-10-18 | 05:52:35 | VAS-1792299151-A4E3368B478D | TELCO | TXN_COMPLETION | 1966.45ms | 500.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:52:35 | VAS-1792299151-A4E3368B478D | AGGREGATOR | TXN_COMPLETION | 2089.31ms | 400.00ms | Kuda MFB | Telcos Direct | Glo |
| 2026-10-18 | 05:52:24 | VAS-1792299141-972B48332730 | AGGREGATOR | TXN_COMPLETION | 2500.74ms | 400.00ms | Access Bank | Primus VAS | MTN |
| 2026-10-18 | 05:52:14 | VAS-1792299131-BE008C5F13BA | TELCO | TXN_COMPLETION | 2291.53ms | 500.00ms | Opay | Primus VAS | Glo |
| 2026-10-18 | 05:52:14 | VAS-1792299131-BE008C5F13BA | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Primus VAS | Glo |
| 2026-10-18 | 05:51:57 | VAS-1792299117-422E7D605357 | MERCHANT | TXN_COMPLETION | 16.00s | 5.00s | Opay | NexBridge | 9Mobile |
| 2026-10-18 | 05:51:55 | VAS-1792299112-DDF5091380E0 | TELCO | TXN_COMPLETION | 2471.56ms | 500.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 05:51:55 | VAS-1792299112-DDF5091380E0 | AGGREGATOR | TXN_COMPLETION | 400.14ms | 400.00ms | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 05:51:55 | VAS-1792299112-DDF5091380E0 | MERCHANT | TXN_COMPLETION | 14.00s | 5.00s | Palmpay | Telcos Direct | MTN |
| 2026-10-18 | 05:51:51 | VAS-1792299107-CE7110EE38CE | TELCO | TXN_COMPLETION | 2120.21ms | 500.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:51:51 | VAS-1792299107-CE7110EE38CE | AGGREGATOR | TXN_COMPLETION | 2247.69ms | 400.00ms | Union Bank | Telcos Direct | Glo |
| 2026-10-18 | 05:51:34 | VAS-1792299092-9467018F2618 | AGGREGATOR | TXN_COMPLETION | 2223.40ms | 400.00ms | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 05:51:34 | VAS-1792299092-9467018F2618 | MERCHANT | TXN_COMPLETION | 32.00s | 5.00s | GTBank | Cordis Telcom | Glo |
| 2026-10-18 | 05:51:08 | VAS-1792299067-A01AB3E91715 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-18 | 05:50:58 | VAS-1792299058-B1BA3D1171D8 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Access Bank | Cordis Telcom | MTN |
| 2026-10-18 | 05:50:49 | VAS-1792299048-A3C3D37ACB16 | TELCO | TXN_COMPLETION | 993.42ms | 500.00ms | Union Bank | Telcos Direct | MTN |
| 2026-10-18 | 05:50:49 | VAS-1792299048-A3C3D37ACB16 | MERCHANT | TXN_COMPLETION | 10.00s | 5.00s | Union Bank | Telcos Direct | MTN |