SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4805 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4804 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.0% | 34 | QUEUED | CLOSED |
| SLB-20261019-4803 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 30 | QUEUED | CLOSED |
| SLB-20261019-4802 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 38 | QUEUED | CLOSED |
| SLB-20261019-4801 | Oct 19 | Glo | Success Rate | 95.0% | 93.2% | 37 | QUEUED | CLOSED |
| SLB-20261019-4800 | Oct 19 | Airtel | Success Rate | 95.0% | 94.0% | 33 | QUEUED | CLOSED |
| SLB-20261019-4799 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 36 | QUEUED | CLOSED |
| SLB-20261019-4798 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.1% | 44 | QUEUED | CLOSED |
| SLB-20261019-4797 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 46 | QUEUED | CLOSED |
| SLB-20261019-4796 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 36 | QUEUED | CLOSED |
| SLB-20261019-4795 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 35 | QUEUED | CLOSED |
| SLB-20261019-4794 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4793 | Oct 19 | Glo | Success Rate | 95.0% | 93.5% | 40 | QUEUED | CLOSED |
| SLB-20261019-4792 | Oct 19 | Airtel | Success Rate | 95.0% | 94.3% | 37 | QUEUED | CLOSED |
| SLB-20261019-4791 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 38 | QUEUED | CLOSED |
| SLB-20261019-4790 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 92.8% | 52 | QUEUED | CLOSED |
| SLB-20261019-4789 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4788 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.1% | 43 | QUEUED | CLOSED |
| SLB-20261019-4787 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.7% | 43 | QUEUED | CLOSED |
| SLB-20261019-4786 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 55 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:19:00 | VAS-1792275537-DF693F8110E4 | TELCO | TXN_COMPLETION | 1328.85ms | 500.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:19:00 | VAS-1792275537-DF693F8110E4 | AGGREGATOR | TXN_COMPLETION | 1111.86ms | 400.00ms | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:19:00 | VAS-1792275537-DF693F8110E4 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Stanbic IBTC | Primus VAS | MTN |
| 2026-10-17 | 23:18:50 | VAS-1792275528-CE18279F2ADA | TELCO | TXN_COMPLETION | 1536.27ms | 500.00ms | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:18:49 | VAS-1792275528-CE18279F2ADA | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | Airtel |
| 2026-10-17 | 23:18:33 | VAS-1792275513-6A3DF1177580 | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | MoMo PSB | Cordis Telcom | MTN |
| 2026-10-17 | 23:18:29 | VAS-1792275508-53F565060F84 | MERCHANT | TXN_COMPLETION | 21.00s | 5.00s | Access Bank | Primus VAS | Airtel |
| 2026-10-17 | 23:18:25 | VAS-1792275503-5022396422E8 | AGGREGATOR | TXN_COMPLETION | 1908.85ms | 400.00ms | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:18:25 | VAS-1792275503-5022396422E8 | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Primus VAS | Glo |
| 2026-10-17 | 23:18:16 | VAS-1792275493-88D04D286A4C | TELCO | TXN_COMPLETION | 1567.52ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:18:16 | VAS-1792275493-88D04D286A4C | AGGREGATOR | TXN_COMPLETION | 1422.24ms | 400.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:18:16 | VAS-1792275493-88D04D286A4C | MERCHANT | TXN_COMPLETION | 22.00s | 5.00s | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:18:00 | VAS-1792275478-D53AFE9B46A0 | TELCO | TXN_COMPLETION | 1341.80ms | 500.00ms | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:18:00 | VAS-1792275478-D53AFE9B46A0 | MERCHANT | TXN_COMPLETION | 27.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:17:49 | VAS-1792275469-33084BE8B9B3 | AGGREGATOR | TXN_COMPLETION | 417.32ms | 400.00ms | Access Bank | Telcos Direct | Airtel |
| 2026-10-17 | 23:17:46 | VAS-1792275464-8BBE8EE2F928 | AGGREGATOR | TXN_COMPLETION | 1840.40ms | 400.00ms | Kuda MFB | Cordis Telcom | 9Mobile |
| 2026-10-17 | 23:17:39 | VAS-1792275459-1A6CED902DF7 | AGGREGATOR | TXN_COMPLETION | 405.46ms | 400.00ms | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 23:17:39 | VAS-1792275459-1A6CED902DF7 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Kuda MFB | Cordis Telcom | MTN |
| 2026-10-17 | 23:17:34 | VAS-1792275454-3F5EA51234BA | MERCHANT | TXN_COMPLETION | 8.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:17:24 | VAS-1792275444-E4F8654CE15D | TELCO | TXN_COMPLETION | 1961.80ms | 500.00ms | Opay | NexBridge | Airtel |