SLA Monitor
SLA Monitor
Real-time SLA compliance • Per-MNO • Per-Reseller • February 2026
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SLA Breach Rate Trend (30DAYS)
Low breach rate
Elevated
Incident / breach
Reseller Uptime SLA
Floor: 99.5%
Telcos Direct
Uptime
99.9%
Primus VAS
Uptime
99.7%
SwiftRoute
Uptime
98.8%
NexBridge
Uptime
99.6%
Cordis
Uptime
99.5%
SwiftRoute below 99.5% SLA. Warning Issued. Licence review flagged.
SLA Rating Key
A+≥99.5%
A97.5–99.5%
B+95–97.5%
B90–95%
C80–90%
D70–80%
F<70%
SLA Breach Log (This month)
| REF | DATE | PARTY | METRIC BREACHED | THRESHOLD | ACTUAL | TRANSACTIONS AFFECTED | NCC NOTICE | STATUS |
|---|---|---|---|---|---|---|---|---|
| SLB-20261019-4805 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4804 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.0% | 34 | QUEUED | CLOSED |
| SLB-20261019-4803 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 30 | QUEUED | CLOSED |
| SLB-20261019-4802 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.2% | 38 | QUEUED | CLOSED |
| SLB-20261019-4801 | Oct 19 | Glo | Success Rate | 95.0% | 93.2% | 37 | QUEUED | CLOSED |
| SLB-20261019-4800 | Oct 19 | Airtel | Success Rate | 95.0% | 94.0% | 33 | QUEUED | CLOSED |
| SLB-20261019-4799 | Oct 19 | MTN | Success Rate | 95.0% | 93.3% | 36 | QUEUED | CLOSED |
| SLB-20261019-4798 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 93.1% | 44 | QUEUED | CLOSED |
| SLB-20261019-4797 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.9% | 46 | QUEUED | CLOSED |
| SLB-20261019-4796 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.4% | 36 | QUEUED | CLOSED |
| SLB-20261019-4795 | Oct 19 | Primus VAS | Success Rate | 95.0% | 94.1% | 35 | QUEUED | CLOSED |
| SLB-20261019-4794 | Oct 19 | 9Mobile | Success Rate | 95.0% | 93.0% | 45 | QUEUED | CLOSED |
| SLB-20261019-4793 | Oct 19 | Glo | Success Rate | 95.0% | 93.5% | 40 | QUEUED | CLOSED |
| SLB-20261019-4792 | Oct 19 | Airtel | Success Rate | 95.0% | 94.3% | 37 | QUEUED | CLOSED |
| SLB-20261019-4791 | Oct 19 | MTN | Success Rate | 95.0% | 93.9% | 38 | QUEUED | CLOSED |
| SLB-20261019-4790 | Oct 19 | Telcos Direct | Success Rate | 95.0% | 92.8% | 52 | QUEUED | CLOSED |
| SLB-20261019-4789 | Oct 19 | Cordis Telcom | Success Rate | 95.0% | 92.3% | 57 | QUEUED | CLOSED |
| SLB-20261019-4788 | Oct 19 | NexBridge | Success Rate | 95.0% | 94.1% | 43 | QUEUED | CLOSED |
| SLB-20261019-4787 | Oct 19 | Primus VAS | Success Rate | 95.0% | 93.7% | 43 | QUEUED | CLOSED |
| SLB-20261019-4786 | Oct 19 | 9Mobile | Success Rate | 95.0% | 92.4% | 55 | QUEUED | CLOSED |
Transaction Completion Breaches (Per Transaction)
| DATE | TIME | TRANSACTION ID | PARTY | METRIC | ACTUAL | THRESHOLD | MERCHANT | RESELLER | TELCO |
|---|---|---|---|---|---|---|---|---|---|
| 2026-10-17 | 23:06:21 | VAS-1792274780-AF7736C41531 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Kuda MFB | Cordis Telcom | Glo |
| 2026-10-17 | 23:06:18 | VAS-1792274775-636754163D63 | TELCO | TXN_COMPLETION | 1498.55ms | 500.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:06:18 | VAS-1792274775-636754163D63 | AGGREGATOR | TXN_COMPLETION | 1114.70ms | 400.00ms | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:06:18 | VAS-1792274775-636754163D63 | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | Access Bank | Primus VAS | 9Mobile |
| 2026-10-17 | 23:06:11 | VAS-1792274770-DE46C5EEDF38 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | Opay | Telcos Direct | Airtel |
| 2026-10-17 | 23:05:57 | VAS-1792274756-EA8733BA31C8 | AGGREGATOR | TXN_COMPLETION | 1535.91ms | 400.00ms | GTBank | Primus VAS | MTN |
| 2026-10-17 | 23:05:52 | VAS-1792274751-293FBBFF2D0D | AGGREGATOR | TXN_COMPLETION | 1153.06ms | 400.00ms | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 23:05:52 | VAS-1792274751-293FBBFF2D0D | MERCHANT | TXN_COMPLETION | 6.00s | 5.00s | GTBank | Telcos Direct | MTN |
| 2026-10-17 | 23:05:46 | VAS-1792274746-B2756B93E084 | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:05:42 | VAS-1792274741-E95511B75D1F | TELCO | TXN_COMPLETION | 1238.37ms | 500.00ms | Stanbic IBTC | Telcos Direct | 9Mobile |
| 2026-10-17 | 23:05:38 | VAS-1792274736-8FBBCB9DB928 | AGGREGATOR | TXN_COMPLETION | 1478.96ms | 400.00ms | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:05:38 | VAS-1792274736-8FBBCB9DB928 | MERCHANT | TXN_COMPLETION | 12.00s | 5.00s | MoMo PSB | Primus VAS | MTN |
| 2026-10-17 | 23:05:32 | VAS-1792274731-AC433282660D | MERCHANT | TXN_COMPLETION | 7.00s | 5.00s | MoMo PSB | Primus VAS | 9Mobile |
| 2026-10-17 | 23:05:30 | VAS-1792274730-E671D503399A | AGGREGATOR | TXN_COMPLETION | 406.46ms | 400.00ms | FirstBank | Cordis Telcom | Glo |
| 2026-10-17 | 23:05:30 | VAS-1792274729-79935EA92941 | AGGREGATOR | TXN_COMPLETION | 1771.52ms | 400.00ms | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 23:05:30 | VAS-1792274729-79935EA92941 | MERCHANT | TXN_COMPLETION | 13.00s | 5.00s | Union Bank | NexBridge | 9Mobile |
| 2026-10-17 | 23:05:13 | VAS-1792274712-F67D6B7F9200 | TELCO | TXN_COMPLETION | 1215.29ms | 500.00ms | Opay | NexBridge | Airtel |
| 2026-10-17 | 23:05:13 | VAS-1792274712-F67D6B7F9200 | MERCHANT | TXN_COMPLETION | 18.00s | 5.00s | Opay | NexBridge | Airtel |
| 2026-10-17 | 23:05:03 | VAS-1792274702-0FE38759971A | TELCO | TXN_COMPLETION | 513.92ms | 500.00ms | Union Bank | Cordis Telcom | Glo |
| 2026-10-17 | 23:05:03 | VAS-1792274702-0FE38759971A | MERCHANT | TXN_COMPLETION | 9.00s | 5.00s | Union Bank | Cordis Telcom | Glo |